Description
AssetWatch serves global manufacturers by powering manufacturing uptime through the delivery of an unparalleled condition monitoring experience, with a passion to care about the assets our customers care for every day. We are a devoted and capable team that includes world-renowned engineers and distinguished business leaders united by a common goal – To build the future of predictive maintenance. As we enter the next phase of rapid growth, we are seeking people to help lead the journey.
What’s the Opportunity
The AR & Collections Manager owns the Company’s end-to-end accounts receivable and collections function, including the full collections lifecycle, cash receipts, payment method optimization, unapplied payment resolution, new customer onboarding, and DSO management. Operating in a high-volume SaaS billing environment with rapid customer growth, this role is responsible for building a high-performing collections team, designing and driving achievement of collection goals, and implementing processes that scale. The AR & Collections Manager reports to the VP Accounting and partners closely with the Accounting Manager – Billing & Revenue, Sales, Revenue Operations, and Customer Success.
Collections & Accounts Receivable
- Own and manage the complete AR collections lifecycle across all customer accounts — from invoice delivery through payment collection, dispute resolution, and escalation.
- Design, implement, and continuously refine a structured collections cadence: automated dunning sequences, manual outreach protocols, escalation triggers, and credit hold thresholds.
- Design and monitor individual and team collection goals — including DSO targets, aging reduction milestones, collection rate benchmarks, and activity metrics — and hold the team accountable to them on a weekly and monthly basis.
- Drive measurable and sustained reduction in Days Sales Outstanding (DSO) through disciplined process, data-driven prioritization, and proactive account management.
- Monitor AR aging daily and weekly; identify high-risk, overdue, and at-risk accounts and take prompt action.
- Develop and enforce credit policy, payment terms, credit hold procedures, and write-off authorization thresholds in collaboration with VP Accounting.
- Manage customer disputes and billing discrepancies end-to-end, partnering with the Accounting Manager – Billing & Revenue to resolve root causes quickly.
- Build and maintain strong customer relationships that support timely payment without damaging commercial relationships.
- Partner with Sales and Customer Success on at-risk accounts, renewal timing, and escalation of chronic late payers.
Payment Methods, Cash Receipts & ACH Migration
- Lead the strategic initiative to migrate customers from check payments to ACH/EFT, reducing manual processing costs, float, and deposit risk. Set migration targets and report progress monthly.
- Develop and execute a customer outreach and enrollment campaign for ACH adoption, in partnership with Sales, Customer Success, and the billing team.
- Oversee all cash receipt processing — ACH, wire, check, and credit card — ensuring accurate, same-day or next-day recording in NetSuite.
- Own the resolution of unapplied and unidentified payments; research, match, and clear open items within defined SLA.
- Monitor and reduce the unapplied cash balance on a weekly basis, escalating aged items appropriately.
- Partner with the Accounting Manager – Billing & Revenue on cash application accuracy and timing, ensuring the AR subledger reflects real-time collection status.
- Reconcile the AR subledger to the general ledger at month-end; investigate and resolve variances.
New Customer Onboarding & Credit
- Own the AR onboarding workflow for all new customers: credit review, payment terms assignment, payment method enrollment, and billing account setup.
- Establish a credit review process appropriate for a fast-growing SaaS environment, including criteria for standard vs. non-standard payment terms.
- Ensure new customer records are complete and accurate in NetSuite and Salesforce before the first invoice is issued.
- Partner with Sales to set payment expectations during the contract stage, and with Customer Success to resolve early-stage billing and payment questions.
- Enroll new customers in ACH/EFT payment at onboarding wherever possible, establishing electronic payment as the default.
AR Inbox & Customer Communication
- Maintain and triage the AR communications inbox; ensure all customer inquiries, remittance advice, disputes, and payment confirmations are handled promptly and accurately.
- Extract and act on critical information from customer correspondence — purchase orders, updated billing contacts, payment portals, and approval workflows.
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