Description
Mission
The purpose of this role is to lead the delivery of consulting, implementation, development, and support projects for customers in the education sector. Constructor is a global provider of education and research technology, serving schools, higher education, enterprises, and professional education providers.
As a senior individual contributor within Constructor. Nexademy team, the Senior Project Manager is responsible for the end-to-end delivery of projects, ensuring they are delivered on time, within budget, and to the highest quality standards, while serving as the primary operational point of contact for customers.
The role is accountable for measurable outcomes: on-time delivery, budget adherence, customer satisfaction, and retention.
Duties & Responsibilities:
Pillar 1 — Project Planning, Execution & Delivery
- Develop comprehensive project plans covering scope, timeline, resource allocation, dependencies, and risk assessment.
- Monitor project progress against baseline and proactively identify issues or risks before they impact delivery.
- Implement corrective actions and change management to keep projects on track across scope, schedule, or resources.
- Coordinate internal resources and third parties/vendors to ensure project completion.
- Apply industry best practices, techniques, and standards throughout the project lifecycle.
- Monitor and handle Change Requests required for project implementation.
Success Metrics and KPIs: on-time delivery rate, schedule variance, budget variance, quality of deliverables, number of escalations resolved within SLA.
Pillar 2 — Client & Technical Account Management
- Establish and maintain strong, trust-based relationships with clients and stakeholders.
- Effectively communicate project status, progress, challenges, and risks to all parties.
- Manage customer expectations and address concerns proactively.
- Proactively engage with Premier Customers and Partners to ensure alignment on project goals and implementation.
- Oversee Premier customer onboarding for new solutions, manage customization requests, and ensure a smooth handover process.
- Represent Premier Customer interests when discussing feature requests and product issues with Engineering; track and prioritize feature requests, code improvements, and bugfixes.
- Assist with the implementation of new solutions, deployment of packages, hotfixes, and upgrades; perform post-upgrade service availability checks.
- Guide Premier Customers in adopting Constructor Tech best practices, including risk assessments and health checks.
- Maintain availability during Premier Customer business hours to provide timely support.
Success Metrics and KPIs: customer satisfaction (CSAT) and Net Promoter Score (NPS), retention rate, feature request cycle time, onboarding completion time.
Pillar 3 — Incident Management, Quality & Reporting
- Own all support incidents and requests submitted by Premier Customers and drive them to resolution.
- Coordinate escalations and conduct post-incident reviews and root cause analyses (RCAs) on Premier Customer demand.
- Ensure adherence to quality standards throughout the project lifecycle and implement quality improvement initiatives.
- Retain Premier Support Customer CSAT and NPS through outcome-driven activities; own Service Levels and other KPIs per contract terms.
- Report on Premier Support Customers - including trend analysis, current health status, and manager-defined KPIs - on schedule or on demand.
- Keep customer information up to date and shared as internal knowledge content.
- Participate in support-related activities and handle non-premier support tasks per manager's request.
- Continuously build practical experience with Constructor Tech products and related software solutions for education and science.
Success Metrics and KPIs: incident resolution time, escalation rate, CSAT/NPS targets, SLA adherence per contract, quality audit results.
Qualifications & Experience:
Experience:
- Minimum five years of experience in IT project management (internal, customer implementation, and/or consultancy).
- Proven track record of successful project delivery (on time, within budget, and to quality standards).
- PMP certification (preferred).
Skills & Competencies:
- Strong communication and interpersonal skills.
- Ability to work under pressure and meet deadlines.
- Good understanding of software development methodologies (preferred).
- Results-oriented, with a focus on measurable delivery outcomes rather than activity.
Education & Languages:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Fluent English.
- Knowledge of German is a bonus
What This Role Is (and Is Not)
This role IS:
- Delivery-focused and accountable for measurable project outcomes.
- A balance of project execution and strategic customer/technical account management.
- Hands-on, customer-facing, with clear targets and KPIs.
This role is NOT:
- A purely administrative or coordination-only position.
- A business development or sales role.
- A role measured by activity volume rather than delivered results.
Similar jobs
Mission The purpose of this role is to lead the delivery of consulting, implementation, development, and support projects for customers in the education sector. Constructor is a global provider of education and research…
Est. 80,000 EUR
Why project44? At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the…
Est. 120,000 PLN
Why project44? At project44, we believe in better. We challenge the status quo because we know a better supply chain isn’t just possible—it’s essential. Better for our customers. Better for their business. Better for the…
Est. 85,000 GBP
About Wunderkind:Wunderkind is a performance marketing solution that uses AI and data to help brands acquire and retain customers through one-to-one, personalized messages across websites, email, text, and ads, guarantee…
Who We Are Konrad Group is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture b…
Est. 115,000 USD
B&S Site Development is a fast‑growing leader in large‑parcel, mission‑critical site development, delivering complex, time‑sensitive civil construction projects for some of the world’s most demanding clients. Since 2…
Who we are DigiCert is a global leader in intelligent trust. We protect the digital world by ensuring the security, privacy, and authenticity of every interaction. Our AI-powered DigiCert ONE platform unifies PKI, DNS, a…
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise…
Est. 115,000 USD
B&S Site Development is a fast‑growing leader in large‑parcel, mission‑critical site development, delivering complex, time‑sensitive civil construction projects for some of the world’s most demanding clients. Since 2…
Est. 80,000 EUR
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, speci…
Est. 115,000 USD
B&S Site Development is a fast‑growing leader in large‑parcel, mission‑critical site development, delivering complex, time‑sensitive civil construction projects for some of the world’s most demanding clients. Since 2…
Est. 80,000 PLN
Xebia is a global AI-first, digital transformation, and engineering partner. With over 25 years of experience and a team of 5,000 professionals across 16 countries, we help organizations design and build scalable product…
Est. 120,000 PLN
Hello, let’s meet! Who We Are While Xebia is a global tech company, our journey in CEE started with two Polish companies – PGS Software, known for world-class cloud and software solutions, and GetInData, a pioneer in Big…
Who We Are Konrad is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture built o…
Company Background Coherent Solutions is a leading global digital product engineering company founded in 1995 and headquartered in Minneapolis, Minnesota. With a presence in ten countries and a workforce of over 1,700 sk…
At Unispace, we create spaces that empower people and businesses to thrive. We are a global design-build partner delivering workplace and life sciences projects for some of the world’s most innovative brands. With over 5…
Est. 120,000 PLN
Xebia is a global AI-first, digital transformation, and engineering partner. With over 25 years of experience and a team of 5,000 professionals across 16 countries, we help organizations design and build scalable product…
Est. 110,000 USD
As a family-owned and operated company, we feel a special obligation to the employees who comprise our Taco family. We are committed to offering employees access to the tools necessary to live long and productive lives.…
Est. 80,000 EUR
About Workato Workato delivers enterprise infrastructure for the agentic era, redefining iPaaS and helping enterprises unify data, applications, processes, and AI into a single, governed platform. A leader in Enterprise…
Est. 55,000 EUR
At Unispace, we create spaces that empower people and businesses to thrive. We are a global design-build partner delivering workplace and life sciences projects for some of the world’s most innovative brands. With over 5…
Est. 120,000 PLN
Xebia is a global AI-first, digital transformation, and engineering partner. With over 25 years of experience and a team of 5,000 professionals across 16 countries, we help organizations design and build scalable product…
Est. 120,000 GBP
Principal Solution Consultant – Enterprise DevOps & ADM Transformation Location: [Hampshire, UK / Hybrid / Remote - UK & EMEA] Job Type: Full-Time Experience Level: Executive / Principal Level (15+ Years) Departm…
At Unispace, we create spaces that empower people and businesses to thrive. We are a global design-build partner delivering workplace and life sciences projects for some of the world’s most innovative brands. With over 5…
Who We Are Konrad Group is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture b…
We fuse together exceptional talent who deliver outstanding software solutions. Our approach has helped us grow 60% in 2021, 94% in 2022, while in 2023 we joined forces with Insight, a Fortune 500 company and a leading s…
Est. 80,000 GBP
WPP is the trusted growth partner for the world’s leading brands. We unite cutting-edge media intelligence and data solutions, world-class creativity, next-generation production, transformative enterprise solutions and e…
Est. 115,000 USD
Company Overview Asset Living is a third-party management firm and a proven partner in fostering thriving communities nationwide. Founded in 1986, Asset Living has decades of experience delivering exceptional value to ou…
Est. 150,000 GBP
Job Title: Principal Solution Consultant – Enterprise DevOps & ADM Transformation Location: [Hampshire, UK / Hybrid / Remote - UK & EMEA] Job Type: Full-Time Experience Level: Executive / Principal Level (15+ Yea…
Who We Are Konrad Group is a next generation digital consultancy. We are dedicated to solving complex business problems for our global clients with creative and forward-thinking solutions. Our employees enjoy a culture b…
Est. 140,000 USD
Who is Trace3? Trace3 is a leading Transformative IT Authority, providing unique technology solutions and consulting services to our clients. Equipped with elite engineering and dynamic innovation, we empower IT executiv…