Trucking Operations Specialist
Cornerstone Wireless, LLC.Chicago, Illinois, United States · Posted 9 days agoDescription
Responsibilities
- Data Verification & Real-Time Tracking
- Receive and verify real-time transport data provided by the contracted logistics partner.
- Monitor shipment milestones (Origin, In-Transit, Destination) using the partner’s data feeds and operational dashboards.
- Audit data accuracy to ensure that actual shipment timelines align with contractual schedules and SLAs. - Partner Coordination & Communication
- Serve as the primary point of contact for the contracted logistics partner’s management team.
- Communicate client requests and delivery adjustments directly to the partner for execution.
- Liaise with site personnel at origins and destinations to cross-check partner-provided status against physical site conditions. - Issue Management & Formal Escalation
- Identify discrepancies between partner data and actual site conditions (e.g., unreported delays, capacity mismatches).
- Request immediate corrective actions from the contracted partner when delays or data gaps occur.
- Escalate critical issues or persistent partner non-compliance to the Control Tower Supervisor based on established protocols. - Data Management & Reporting Support
- Compile and maintain transport data records in internal tracking systems or TMS.
- Process raw data received from the partner to assist the Supervisor in generating daily, weekly, and monthly KPI reports (e.g., OTD, Lead Time).
- Archive shipping documentation and performance logs for compliance and audit purposes.
Qualifications
-
Operational Availability & Flexibility
- Flexibility to work in shifts, weekend rotations, or on-call schedules to ensure continuous control tower data monitoring.
- Ability to perform under pressure and meet tight deadlines for daily data updates and reporting support. -
Communication & Partner Management
- Strong verbal and written communication skills to maintain professional daily communication with the contracted logistics partner.
- Customer-service-oriented mindset with the ability to respond promptly to client inquiries via email or system updates.
- Ability to work collaboratively within a team environment to maintain seamless data handovers across different shifts. -
Technical & Data Skills
- High proficiency in data entry and verification, with a strong eye for detail to identify data discrepancies or gaps.
- Intermediate to advanced MS Office skills, particularly MS Excel (VLOOKUP, Pivot Tables), for processing daily operational data.
- Familiarity with logistics IT systems such as TMS (Transportation Management Systems), operational dashboards, or shared databases is a plus. - English and Korean bilingual is required
Pay
The base salary range for this role is between $55,000-$75,000 yearly, and your base salary will depend on your experiences, qualifications, and skills.
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