Associate, Strategy and Operations - Dasher Fraud
DoorDash USANew York, New York, United States · Posted 1 month agoDescription
About the Team
The Fraud team is looking for a Strategy & Operations Associate to reduce the cost of fraud and build solutions to protect our platform from would-be fraudsters. You’ll specifically be focused on creating our strategy and executing against ambitious goals around reducing Dasher fraud for New Business Verticals, sitting at the intersection between understanding dasher behavior that suggests fraud and the appropriate enforcements and working with our growth teams on scaling new verticals safely. You'll investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term. Most importantly, you'll help promote the delicate balance between providing our users the best experience possible while keeping bad actors at bay.
About the Role
You are a data-driven truth seeker and strategic operator. You combine business context and analytics to identify problem areas and implement tailored solutions, while aligning others, empowering teams, and driving collaboration across the company. Sound like you? Read on…
You're excited about this opportunity because you will…
- Have a chance to define and implement DoorDash’s strategy in Dasher fraud and be responsible for delivering direct business impact to DoorDash
- Analyze fraud vectors across DoorDash's platform – complete end-to-end analysis that allows us to better identify the bad actors on our platform and improve the experience of good users
- Influence and engage across the company – partner with the product, engineering, analytics, and cross-functional teams to establish goals and build strategic programs
- Improve through experimentation – Use data-driven decision-making to run tests on everything to reduce fraud while accelerating growth
We're excited about you because you have…
- Bachelor’s Degree
- 2+ years of experience in consulting, strategy, operations, technology, investment banking, analytics or related experience; high-growth experience preferred
- Interest operating in a fast-paced, ownership-driven environment
- Experience contributing to large projects, hitting goals, and succeeding in a team environment
- Proven problem solving and analytical skills; proficiency in SQL and expertise in Excel (can maintain complex spreadsheets/sheets) are required
- Ability to thoughtfully consider multiple perspectives and effectively communicate them to drive understanding and alignment
Compensation
Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.
Similar jobs
Est. 107,500 USD
About the Team The Fraud team is looking for a Strategy & Operations Sr. Associate to reduce the cost of fraud and build solutions to protect our platform from would-be fraudsters. You’ll specifically be focused on c…
Est. 107,500 USD
About the Team The Dasher & Logistics team is responsible for ensuring every delivery is completed with speed, accuracy and a positive Consumer, Merchant and Dasher experience. Dasher & Logistics owns initiatives…
Est. 130,200 USD
About the Team New Verticals is an exciting team at DoorDash that is building and scaling new ways to delight our customers beyond restaurant delivery. Our Fulfilment and Logistics team has three major mandates to effect…
Est. 130,200 USD
About the Team This role reports into our New Verticals team, which was launched in 2020 with the purpose of delighting our customers and empowering our local economies outside of just restaurants. Since then, we’ve laun…
Est. 92,700 USD
About the Team New Verticals is an exciting team at DoorDash that is building and scaling new ways to delight our customers beyond restaurant deliveries (e.g., Grocery, Convenience, Alcohol, Retail). Our Central Ops team…
Est. 92,500 USD
About the Team Our New Verticals team launched in 2020 with the purpose of delighting our customers and empowering local communities outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol,…
Est. 130,200 USD
About the Team The New Verticals team is building the future of local commerce by expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world-class operations to delig…
Est. 210,000 USD
About the Team New Verticals is building and scaling new ways to delight our customers beyond restaurant delivery. Our Central Operations is responsible for delivery quality and efficiency across all sides of our marketp…
Est. 92,400 USD
About the Team DoorDash is looking for an analytical and entrepreneurial operator to join our US Local Markets team that is responsible for accelerating growth across diverse market archetypes at a local level. You will…
Est. 130,200 USD
About the Team DoorDash Drive is our hyper-growth platform business, serving restaurants, grocers, and retailers across the US, Canada, and Australia. We're building the next generation of fulfillment services to power d…
Est. 92,700 USD
About the Team DoorDash is looking for a Strategy & Operations Associate to help build our DashPass subscription business. DashPass is DoorDash's fastest growing and highest priority areas, which means you'll influen…
Est. 210,000 USD
About the Team The Customer Experience team serves as a foundational operations pillar at DoorDash, dedicated to resolving friction within the last mile. We architect and oversee an expansive global network of support ce…
Est. 107,500 USD
About the Team The Live Order Experience team makes sure every order that leaves a merchant's kitchen shows up exactly the way the customer ordered it. We partner closely with merchants to get to the root cause of order…
Est. 130,200 USD
About the Team On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably…
Est. 126,000 USD
About the Team You'll be joining a small, high-leverage Account Management team inside DoorDash's Commerce Platform organization. We work directly with strategic merchant partners - operators running multi-location busin…
Est. 107,500 USD
About the Team Our New Verticals team launched in 2020 with the purpose of delighting our customers and empowering local communities outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol,…
Est. 92,700 USD
About the Team The New Verticals team is building the future of local commerce through expanding our product offerings on our marketplace platform. We launched New Verticals in 2020 and have since built a world-class del…
Est. 177,150 USD
About the Team As one of DoorDash's core operations teams, Customer Experience, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs, manages, and o…
Est. 107,500 USD
About the Team DoorDash is looking for a Strategy & Operations Senior Associate to help grow DashPass, DoorDash’s subscription business. We are seeking someone to join our team who can generate insights across our in…
Est. 107,500 USD
About the Team DoorDash’s Commerce Platform empowers merchants with the tools they need to grow and operate their businesses. Drive On-Demand is a key component of this platform, providing white-label fulfillment solutio…
Est. 92,700 USD
About the Team The New Verticals team is all about expanding DoorDash beyond Restaurants, and helping deliver anything our Customers want. Our Catalog, Fulfillment and Logistics team has three major mandates to effective…
Est. 107,500 USD
About the Team DoorDash is looking for an analytical and entrepreneurial operator to join our US Marketplace Growth team that is responsible for accelerating new growth bets, most notably with College students and Gen Z.…
Est. 130,200 USD
About the Team Our New Verticals Strategy & Operations team is re-inventing the way consumers think about grocery, convenience, alcohol and retail delivery through both our first-party and third-party operations busi…
Est. 197,400 USD
About the Team Our Trust & Safety, Integrity and Fraud Product team is dedicated to ensuring a safe and trusted experience for all customers across our platform, including Consumers, Merchants, and Dashers. We tackle…
Est. 315,000 USD
About the Team The Commerce Platform team builds products that help merchants grow, operate, and monetize their business with DoorDash. Our portfolio spans 0→1 bets, early-stage products, and rapidly scaling offerings, w…
Est. 107,500 USD
About the Team On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably…
Est. 107,500 USD
About the Team The New Verticals team is building the future of local commerce through expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world-class operations to…
Est. 107,500 USD
About the Team The Regulatory Readiness team exists to make sure DoorDash can move into new regulatory environments — new laws, new jurisdictions, new rules governing how we operate — without getting caught flat-footed.…
Est. 136,700 USD
About the Team The New Verticals Business Development team is a small, fast-paced, high-performing group responsible for establishing, managing and scaling new lines of business at DoorDash in the retail and logistics sp…
Est. 201,600 USD
About the Team The Finance & Strategy team accelerates the growth of our business by identifying and implementing new opportunities and solutions. We partner with teams across the company to improve the profitability…