Sr. Associate, Strategy and Operations, Fraud
Remote · Posted 1 month agoDescription
About the Team
The Fraud team is looking for a Strategy & Operations Sr. Associate to reduce the cost of fraud and build solutions to protect our platform from would-be fraudsters. You’ll specifically be focused on creating our strategy and executing against ambitious goals around reducing Dasher fraud, and become a point person for understanding dasher behavior that suggests fraud. You'll investigate cases of fraud and brainstorm solutions to reduce fraud in the long-term. Most importantly, you'll help promote the delicate balance between providing our users the best experience possible while keeping bad actors at bay.
About the Role
You are a data-driven truth seeker and strategic operator. You combine business context and analytics to identify problem areas and implement tailored solutions, while aligning others, empowering teams, and driving collaboration across the company.Sound like you? Read on…
You're excited about this opportunity because you will…
- Have a chance to define and implement DoorDash’s strategy in Dasher fraud and be responsible for delivering direct business impact to DoorDash
- Analyze fraud vectors across DoorDash's platform – complete end-to-end analysis that allows us to better identify the bad actors on our platform and improve the experience of good users
- Influence and engage across the company – partner with the product, engineering, analytics, and cross-functional teams to establish goals and build strategic programs
- Improve through experimentation – Use data-driven decision-making to run tests on everything to reduce fraud while accelerating growth
We're excited about you because you have…
- Bachelor’s Degree
- 3+ years of experience in consulting, strategy, operations, technology, investment banking, analytics or related experience; high-growth experience preferred
- Interest operating in a fast-paced, ownership-driven environment
- Experience contributing to large projects, hitting goals, and succeeding in a team environment
- Proven problem solving and analytical skills; proficiency in SQL and expertise in Excel (can maintain complex spreadsheets/sheets) are required
- Ability to thoughtfully consider multiple perspectives and effectively communicate them to drive understanding and alignment
We expect this position to be filled by 9/24/26.
Compensation
The successful candidate’s starting pay will fall within the pay range listed below and is determined based on job-related factors including, but not limited to, skills, experience, qualifications, work location, and market conditions. Base salary is localized according to an employee’s work location. Ranges are market-dependent and may be modified in the future.
In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.
DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package to all regular employees, which includes a 401(k) plan with employer matching, 16 weeks of paid parental leave, wellness benefits, commuter benefits match, paid time off and paid sick leave in compliance with applicable laws (e.g. Colorado Healthy Families and Workplaces Act). DoorDash also offers medical, dental, and vision benefits, 11 paid holidays, disability and basic life insurance, family-forming assistance, and a mental health program, among others.
To learn more about our benefits, visit our careers page here.
See below for paid time off details:
- For salaried roles: flexible paid time off/vacation, plus 80 hours of paid sick time per year.
- For hourly roles: vacation accrued at about 1 hour for every 25.97 hours worked (e.g. about 6.7 hours/month if working 40 hours/week; about 3.4 hours/month if working 20 hours/week), and paid sick time accrued at 1 hour for every 30 hours worked (e.g. about 5.8 hours/month if working 40 hours/week; about 2.9 hours/month if working 20 hours/week).
About DoorDash
At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.
DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.
Our Commitment to Diversity and Inclusion
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only
We used Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provided Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023. We resumed using Covey Scout for Inbound again on June 29, 2024, and ceased using Covey Scout for Inbound on April 30, 2026.
The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: https://getcovey.com/nyc-local-law-144.
Similar jobs
Est. 92,500 USD
About the Team The Fraud team is looking for a Strategy & Operations Associate to reduce the cost of fraud and build solutions to protect our platform from would-be fraudsters. You’ll specifically be focused on creat…
Est. 107,500 USD
About the Team The Dasher & Logistics team is responsible for ensuring every delivery is completed with speed, accuracy and a positive Consumer, Merchant and Dasher experience. Dasher & Logistics owns initiatives…
Est. 201,600 USD
About the Team The Finance & Strategy team accelerates the growth of our business by identifying and implementing new opportunities and solutions. We partner with teams across the company to improve the profitability…
Est. 107,500 USD
About the Team The Regulatory Readiness team exists to make sure DoorDash can move into new regulatory environments — new laws, new jurisdictions, new rules governing how we operate — without getting caught flat-footed.…
Est. 107,500 USD
About the Team DoorDash is looking for an analytical and entrepreneurial operator to join our US Marketplace Growth team that is responsible for accelerating new growth bets, most notably with College students and Gen Z.…
Est. 92,500 USD
About the Team Our New Verticals team launched in 2020 with the purpose of delighting our customers and empowering local communities outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol,…
Est. 107,500 USD
About the Team Our New Verticals team launched in 2020 with the purpose of delighting our customers and empowering local communities outside of just restaurants. Since then, we’ve launched Grocery, Convenience, Alcohol,…
Est. 109,200 USD
About the Team Our Account Development Strategy & Operations team is responsible for designing, building, and running a world-class sales organization to successfully grow our SMB restaurants through leading product…
Est. 107,500 USD
About the Team The New Verticals team is building the future of local commerce through expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world-class operations to…
Est. 107,500 USD
About the Team DoorDash is looking for a Strategy & Operations Senior Associate to help grow DashPass, DoorDash’s subscription business. We are seeking someone to join our team who can generate insights across our in…
Est. 107,500 USD
About the Team On the Merchant Strategy & Operations team, our mission is to have best-in-class restaurant selection for Consumers and build products and services for our Merchants to grow their businesses profitably…
Est. 92,700 USD
About the Team DoorDash is looking for a Strategy & Operations Associate to help build our DashPass subscription business. DashPass is DoorDash's fastest growing and highest priority areas, which means you'll influen…
Est. 92,500 USD
About the Team As one of DoorDash's core operations teams, Customer Experience ensures that when issues arise across the platform, there is a reliable and effective support system in place. Our team designs, manages, and…
Est. 177,150 USD
About the Team As one of DoorDash's core operations teams, Customer Experience, ensures that when there are bumps in the last mile, there's always someone there to help make things right. Our team designs, manages, and o…
Est. 197,400 USD
About the Team Our Trust & Safety, Integrity and Fraud Product team is dedicated to ensuring a safe and trusted experience for all customers across our platform, including Consumers, Merchants, and Dashers. We tackle…
Est. 130,200 USD
About the Team New Verticals launched in 2020 to take the DoorDash marketplace beyond restaurants: it now spans 100,000+ grocery, convenience, alcohol, retail, and DashMart stores and has made DoorDash the #1 third-party…
Est. 130,200 USD
About the Team This role reports into our New Verticals team, which was launched in 2020 with the purpose of delighting our customers and empowering our local economies outside of just restaurants. Since then, we’ve laun…
Est. 109,200 USD
About the Team The Commercial Operations team is part of the Sales Strategy and Operations organization and plays a unique role in accelerating deal velocity while maintaining deal accuracy and compliance. We partner clo…
Est. 155,400 USD
About the Team Our Account Development Strategy & Operations team is responsible for designing, building, and running a world-class sales organization to successfully grow our merchants through leading product soluti…
Est. 130,200 USD
About the Team New Verticals is an exciting team at DoorDash that is building and scaling new ways to delight our customers beyond restaurant delivery. Our Fulfilment and Logistics team has three major mandates to effect…
Est. 92,700 USD
About the Team New Verticals is an exciting team at DoorDash that is building and scaling new ways to delight our customers beyond restaurant deliveries (e.g., Grocery, Convenience, Alcohol, Retail). Our Central Ops team…
Est. 130,200 USD
About the Team The New Verticals team is building the future of local commerce by expanding our product offerings on our marketplace platform. We launched in 2020 and have since then built world-class operations to delig…
Est. 210,000 USD
About the Team New Verticals is building and scaling new ways to delight our customers beyond restaurant delivery. Our Central Operations is responsible for delivery quality and efficiency across all sides of our marketp…
Est. 119,000 USD
About the Team DoorDash's largest restaurant partners — brands operating thousands of locations — run on integrations with our platform. Our team owns the technical relationship with these partners end to end. Not a quar…
Est. 243,600 USD
About the Team The New Business Strategy & Operations team is on the frontlines of DoorDash’s growth, helping identify and accelerate new opportunities to scale. We are a team of owners, responsible for taking on and…
Est. 107,500 USD
About the Team Our sales and partner management teams are the heart and soul of DoorDash, helping us partner with top merchants (think restaurants, grocers, convenience stores, retailers) across the country to grow their…
Est. 145,150 USD
About the Team The Analytics Engineering team at DoorDash is embedded within the Analytics and Data Engineering Orgs, and is responsible for building internal data products that scale decision-making across business team…
Est. 107,500 USD
About the Team The Live Order Experience team makes sure every order that leaves a merchant's kitchen shows up exactly the way the customer ordered it. We partner closely with merchants to get to the root cause of order…
Est. 141,550 USD
About the Team DoorDash is looking for a Team Lead to join the Enterprise team that will help lead a team of Franchise Account Executives execute the strategy and project planning to grow our Drive business. The DoorDash…
Est. 88,800 USD
About the Team At DoorDash, our Customer Experience and Integrity (CXI) team is obsessed with delivering exceptional service at scale. The Quality Assurance (QA) team sits at the heart of that mission—ensuring every inte…