Description
Our Company
Reports To
Role Summary
Key Responsibilities
Team Leadership
- Lead, coach, and develop the Sales & Procurement Operations and Order Management teams.
- Manage team performance, resourcing requirements, escalations, and alignment with global headquarters.
- Conduct regular operational reviews and synchronisation meetings with HQ and US operations teams to support global opportunities and strategic initiatives.
Sales and Procurement Management
- Lead quoting, procurement, sourcing, and supplier performance management activities.
- Ensure accuracy, responsiveness, compliance, and effective issue resolution across operational processes.
- Partner with cross-functional stakeholders to coordinate complex opportunities and business requirements.
- Collaborate with Partner Management, Trade Compliance, Logistics, and Finance teams to support successful execution.
Order Management
- Lead timely and accurate order execution from purchase order receipt through invoicing.
- Provide regular order status updates and support the resolution of customer issues.
- Identify and remove operational bottlenecks to improve service delivery.
- Monitor order backlog and implement actions to improve fulfilment speed and efficiency.
- Coordinate with Trade Compliance, Logistics, Warehouse, PMO, and Finance teams to ensure smooth and on-time delivery.
Process Improvement, Governance and Reporting
- Drive continuous process improvement initiatives across APAC operations functions.
- Maintain standard operating procedures, internal controls, and policy compliance requirements.
- Support systems enhancements and digital transformation initiatives.
- Monitor and analyse key operational metrics and recommend performance improvements.
- Develop strong stakeholder relationships and provide leadership with updates on performance, risks, and key initiatives.
What Success Looks Like
- A high-performing and engaged operations team.
- Consistent achievement of APAC service-level objectives.
- Improved customer satisfaction and reduced order cycle times.
- Enhanced procurement efficiency, supplier performance, and risk management practices.
- Successful delivery of operational improvement initiatives that support business growth and scalability.
Required Qualifications
Education
- Bachelor's degree in Business, Supply Chain Management, Operations, Purchasing, Logistics, or a related discipline.
- Professional certifications such as CIPS, APICS, CSCP, Lean Six Sigma, or PMP are advantageous.
Experience
- 8 to 10+ years of experience across sales operations, procurement, order management, or supply chain functions.
- 5+ years of people leadership experience.
- Demonstrated experience managing stakeholders across the APAC region and delivering operational improvements within complex environments.
Technical and Leadership Skills
- Proficiency with ERP platforms, order management systems, CRM tools, and advanced Excel reporting.
- Strong understanding of procurement, order management, and order-to-cash processes.
- Proven leadership, coaching, stakeholder management, and change management capabilities.
- Strong analytical skills and the ability to balance competing priorities in a fast-paced environment.
- Customer-focused mindset with a commitment to operational excellence.
Belonging at EOS
#LI-Onsite
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