Description
WHO WE ARE
ABOUT THE ROLE
KEY RESPONSIBILITIES
- Lead and manage the Order Intake team, ensuring smooth day-to-day operations.
- Oversee the processing of sales orders and customer purchase orders, ensuring accuracy and timeliness.
- Validate data accuracy in quotations, orders, and invoices.
- Act as an escalation point for customer inquiries and resolve issues promptly.
- Monitor team performance and provide coaching and development opportunities.
- Collaborate with internal teams to improve processes and enhance customer experience.
- Maintain and update sales and customer records, ensuring compliance with company standards.
- Analyse order intake metrics and report on performance to senior management.
- Drive continuous improvement initiatives within the order intake function.
- Ensure adherence to company policies and procedures across all activities.
ESSENTIAL CRITERIA
- Proven experience in order management or a similar operational leadership role.
- Strong organisational skills with exceptional attention to detail.
- Proficiency in Microsoft Office tools, particularly Excel.
- Ability to lead and motivate a team in a fast-paced environment.
- Excellent communication and problem-solving skills.
- Competence in working with data and metrics to drive performance.
- A business-related degree is desirable but not essential.
BELONGING AT EOS
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