Description
Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.
At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.
As we continue to scale our global platform, the HR Manager will play a critical role in driving compliant, people-first HR operations across union and non-union site environments at Fanatics Commerce.
ROLE OVERVIEW
The HR Manager serves as a strategic and hands-on HR partner to site leadership, responsible for employee relations, labor relations, talent management, compliance, and workforce planning across fulfillment and distribution operations. In a union environment, this role is essential to maintaining positive labor relations, supporting collective bargaining agreement administration, and ensuring consistent application of policies and procedures. The HR Manager delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights.
HOW WILL YOU DRIVE IMPACT
Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.
Team & Leadership Impact (Build Championship Teams)
Cross-Functional Leadership:
- Partner closely with Operations leadership, Recruiting, Compensation, Benefits, Learning & Development, and Employee Relations to deliver integrated HR programs and workforce solutions that support site-level operational goals.
- Collaborate with HR leadership to align site HR strategy with broader business objectives, translating enterprise priorities into tactical execution at the local level.
- Build trust and credibility with employees, site leaders, HR partners, and union representatives to drive consistent, compliant HR practices.
People Leadership:
- Lead, coach, and develop assigned HR team members, ensuring strong execution, clear accountability, and continued professional growth across the HR function.
- Provide direct coaching and guidance to site leaders on performance management, corrective action, policy interpretation, and leadership effectiveness to strengthen the overall management team.
Fan & Customer Impact (Obsessed with Fans)
- Foster a positive, inclusive, and engaging workplace culture through employee engagement activities, communication, recognition programs, and site-level culture initiatives that reflect Fanatics Commerce's commitment to its people and fans.
- Support workforce planning, peak season readiness, and high-volume staffing strategies to ensure operational continuity and a consistent fan-facing product experience during critical business periods.
- Partner with Operations leadership to anticipate and address employee experience challenges that could impact site productivity and the quality of service delivered to fans.
- Promote a respectful and supportive work environment that empowers hourly team members to perform at their best, directly contributing to the fan experience that Fanatics Commerce is built on.
Innovation & Problem Solving (Limitless Entrepreneurial Spirit)
- Conduct thorough, objective, and timely investigations into employee complaints, policy violations, workplace concerns, and performance-related matters, applying sound judgment and continuous process improvement.
- Identify opportunities to streamline HR workflows, leverage HRIS tools and data, and introduce more efficient approaches to workforce planning, reporting, and compliance tracking.
- Stay current on federal, state, and local employment laws, labor regulations, and industry trends, proactively bringing forward solutions and guidance that keep the site ahead of compliance risk.
- Contribute to the development and refinement of HR practices, tools, and resources that improve consistency, scalability, and effectiveness across the site HR function.
Ownership & Execution (Determined & Relentless Mindset)
- Lead labor relations activities with discipline and consistency, including contract interpretation, grievance support, union-related inquiries, and day-to-day collective bargaining agreement administration.
- Ensure the integrity, accuracy, maintenance, and confidentiality of personnel records in accordance with company policies and applicable federal, state, and local laws.
- Manage multiple priorities, competing deadlines, and rapidly changing business needs in a fast-paced, high-volume operations environment without losing focus on quality or compliance.
- Serve as the primary HR point of contact for the site General Manager and site leadership team, providing reliable, accurate, and timely guidance across all HR matters.
AI & DIGITAL CAPABILITY
We are building a future-ready organization. This role is expected to:
- Apply AI and technology to improve efficiency, quality, and outcomes
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