Senior / Product Ops Specialist, Meteorological Services (NEA)
Singapore, Singapore · Posted 1 month agoDescription
GovTech is the lead agency driving Singapore’s Smart Nation initiatives and public sector digital transformation. As the Centre of Excellence for Infocomm Technology and Smart Systems (ICT & SS), GovTech develops the Singapore Government’s capabilities in Data Science & Artificial Intelligence, Application Development, Smart City Technology, Digital Infrastructure, and Cybersecurity.
At GovTech, we offer you a purposeful career to make lives better where we empower our people to master their craft through robust learning and development opportunities all year round.
Play a part in Singapore’s vision to build a Smart Nation and embark on your meaningful journey to build tech for public good. Join us to advance our mission and shape your future with us today!
Learn more about GovTech at tech.gov.sg.
GovTech builds digital products for the Singapore Government. We're hiring a Product Ops Specialist to work on NEA's weather and climate products.
This role sits at the intersection of operations, data, and product delivery. You'll work with Product Managers, engineers, forecasters, and operational stakeholders to keep products running well, surface insights from data, and make sure what we ship works for the people using it.
Your work impacts how Singapore receives its weather information. The national weather service runs three product families: data ingestion, forecasting, and public dissemination. These systems serve millions of residents checking daily weather, government agencies making safety decisions, aviation authorities, the military, and businesses managing climate risk. As extreme weather events become more frequent, the accuracy and speed of these products directly affect public safety and national resilience.
Today, forecasters rely on multiple processes requiring manual intervention, spending hours on workarounds. Uptime targets for weather on public platforms need improvement, and service offerings are scattered for external users. The products you'll support fix that.
[What you will be working on]
Work with Product Managers as a partner, not support staff
- Co-own outcome metrics (platform uptime, forecast delivery speed, user satisfaction, process automation rate)
- Build relationships across product, engineering, forecasting operations, and business stakeholders
- Ideate, set up and maintain processes using DevOps tools and platforms
Turn data into decisions
- Set up and maintain the product intelligence layer (data pipelines, dashboards, feedback repositories)
- Surface actionable insights that PMs act on
- Track whether insights lead to changes (did that feedback become a feature? did the dashboard change a decision?)
- Monitor service reliability and flag issues before users report them
Run tight operations
- Design playbooks, templates, and operating standards that teams default to
- Own risk and incident management for your product areas
- Drive process automation to reduce manual forecaster workarounds
- Build and maintain knowledge management (documentation coverage, runbooks, incident procedures)
- Run audit support and ensure compliance with agency standards
- Challenge existing processes. Share what works and what failed.
Be the voice of the user
- Design feedback loops: collect, triage, and route user feedback at scale
- Users include the general public, government agencies making safety calls, aviation planners, military operations, researchers, and commercial partners
Keep teams aligned
- Build operating cadences across product, engineering, ops, and vendors
- Mentor team members. Grow the Product Ops practice within the agency.
- Drive OKRs that connect operational work to product and agency outcomes.
[What we are looking for]
Background
- Experience working in a product or tech team. You've seen how product development works up close: sprint rituals, roadmap trade-offs, shipping under constraints. You think in outcomes, not outputs. You've worked as or with product managers and with engineers and designers, not just managed timelines.
- 4-10 years in product operations, ops management, or a related coordination-heavy role with excellent stakeholder management.
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