Helpdesk Technician - Tier 1
IntelliDyne Jobs for VeteransFalls Church, Virginia, United States · Posted 1 month agoDescription
Help Desk Technician - Tier 1
Clearance: Active DOD Public Trust
Status: Non-Exempt
Location: Falls Church, VA (Onsite)
Responsibilities:
- Answer calls coming into the Tier 1 Help Desk.
- Create a customer incident in Remedy, the call tracking software for every call answered.
- Ability to provide Mobile Support, adding and deleting users to the client network as well as other AD HOC tasks.
- Ability to assist clients with hardware and software support via telephone.
- Coordinate with team to ensure rapid response times and follow-up with customers.
- Ensure that all VIP calls are responded to immediately.
- Develop professional working relationship with customer to better understand business needs.
- Process customer orders, prepare correspondence and fulfill customer needs to ensure customer satisfaction.
- Provide technical support to end users on a variety of issues.
- Identify, research and resolve technical problems.
- Respond to telephone calls, emails and personnel requests for technical support.
- Document, track and monitor the problem to ensure a timely resolution.
- Update and develop CAC policies and procedures.
- Coordinate and consult with Customer, Engineering, Deskside Manager and team members to meet customer requirements.
- Advise management of potential risks that may have impact on customer base and operating environment.
Qualifications:
- Active DOD Public Trust clearance.
- Active CompTIA Security+ CE certification.
- Bachelor's Degree and 4 years relevant support experience or a HS degree and 8 years relevant support experience.
- Superior customer service skills a must; strong desire to provide the highest quality of service to the customer required.
- Superb verbal communication skills; comfortable working on the telephone and responding to calls.
- Knowledge of Information Technology network and systems technologies, processes, and methodologies required.
About Us
IntelliDyne, LLC empowers government organizations through the delivery of quality, mission-aligned services and innovative, people-first IT solutions. IntelliDyne has earned the designation of a Top Workplace by providing an inclusive and supportive environment where employees have a voice and are challenged to provide innovative solutions to our clients of national, state, and local importance.
Our Benefits
- Inclusive and supportive work environment
- Competitive compensation package
- Professional growth through annual subsidy for trainings, certifications, professional memberships as well as mentorships and job shadowing
- Medical, dental, vision, 401(K) with company match
- Flexible Paid Time Off Program, 11 holidays, paid parental leave, military leave, and government shutdown leave
- Rewards and recognition through peer awards, service year awards, spot bonuses, and annual company awards
- Wellness and mental health benefits
- Commuter benefits
- Flexible work options
Our Commitment to Diversity and Inclusion
We are committed to honoring diversity, equity, inclusion and accessibility in our hiring practices. IntelliDyne is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please contact staffing@intellidyne-llc.com or 703-575-9715.
Similar jobs
Est. 55,000 USD
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: Answer calls coming into the Tier 1 Help Desk by the third ring. Create a customer…
Est. 55,000 USD
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: Answer calls coming into the Tier 1 Help Desk by the third ring. Create a customer…
Est. 52,480 USD
Help Desk Technician - Tier 1 Clearance: Active DOD Public Trust Status: Non-Exempt Location: Falls Church, VA (Onsite) Responsibilities: Answer calls coming into the Tier 1 Help Desk. Create a customer incident in Remed…
Est. 65,000 USD
DHA - Deskside Technician- Tier 2 Clearance: Eligible for DOD Public Trust Status: Non-exempt Location: Falls Church, VA (Onsite) Responsibilities: Daily client interface. Representing IntelliDyne and its interests in al…
Est. 65,000 USD
DHA - Deskside Technician- Tier 2 Clearance: Eligible for DOD Public Trust Status: Non-exempt Location: Falls Church, VA (Onsite) Responsibilities: Daily client interface. Representing IntelliDyne and its interests in al…
Est. 105,000 USD
IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of 10–15 Tier 1 help de…
Est. 110,000 USD
IT Help Desk Manager Location: Herndon, VA (100% Onsite) Clearance: Active Secret or higher Status: Exempt About This Role The IT Help Desk Manager is responsible for leading and supporting a team of 10–15 Tier 1 help de…
Est. 140,000 USD
Systems Architect About the Role The Systems Architect leads the design, operation, and modernization of a hybrid enterprise IT environment, with responsibility for both the current on-premises data center and its ongoin…
Est. 140,000 USD
Systems Architect (Hybrid Infrastructure & Cloud Migration) About the Role The Systems Architect leads the design, operation, and modernization of a hybrid enterprise IT environment, with responsibility for both the…
Est. 85,000 USD
Dark Wolf is seeking a motivated, security-conscious Tier 2 IT Support Engineer to join our internal IT group. In this role, you will serve as an escalation point for complex technical issues, managing a broad spectrum o…
Est. 75,000 USD
Come join our team! At Unlimited Technology, we are committed to our company's core values of Passion, Collaboration, Innovation and Adaptability. With offices throughout the United States, we are a premier cyber and phy…
Est. 61,500 USD
CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expan…
Est. 76,500 USD
CyberSheath Services International LLC is a rapidly growing Security and IT Managed Services Provider primarily focused on providing Cybersecurity services to the Defense Industrial Base (DIB). We are excited to be expan…
Est. 65,000 USD
Dedicated IT Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture,…
Est. 55,000 USD
As a Service Desk Technician, you’ll provide onsite 24x7x365 ITIL-based Service Desk focused on mission-critical incidents at Post and VIPs. You'll also monitor service desk queues and assign tickets to Deskside Support…
Est. 65,000 USD
Clear Creek Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and int…
Est. 85,000 USD
Overview: Job Title: IT Support Specialist - Senior Security Clearance: Ability to Obtain Public Trust Location: Washington, DC (Due to the nature of the work and contract requirements, U.S. Citizenship is required.) Des…
Est. 55,000 USD
**CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Intermediate Help Desk Technician Security Clearance: Secret Location: American Samoa (Due to the nature of the work and contract requirements, U.S. Citizenship is…
Est. 44,800 USD
About Us DLH delivers improved health and national security readiness solutions for federal programs through science research and development, systems engineering and integration, and digital transformation. Our experts…
Est. 134,000 USD
As Sr. Service Desk Technician II, you’ll be responsible for overseeing help desk operations and ensuring customer satisfaction. This role focuses on overseeing advanced hardware and software troubleshooting, with specia…
Est. 112,500 USD
DevOps Engineer Job #1083 Clearance: Active Public Trust in DHS or a component of DHS preferred. Must be able to obtain DHS Public Trust Hybrid role, in Ashburn, VA 1-2 days per week What You Will Be Doing: As part of a…
Est. 60,000 USD
Job Description Join Intelligent Technical Solutions, a dynamic and growing company, as our Technician I. We're looking for a collaborative problem-solver with excellent customer service skills and a detail-oriented mind…
Est. 110,000 USD
**CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Senior Help Desk Manager Security Clearance: Secret Location: Fort Shafter Flats, HI (Due to the nature of the work and contract requirements, U.S. Citizenship is r…
Est. 55,000 USD
Customer Service Representative Work Location: Tysons Corner, VA (must live within 50 miles) Schedule: Full Time; hybrid Relocation: N/A Note: This position requires a Public Trust Clearance. Iron Mountain Solutions is s…
Est. 85,000 USD
**CONTINGENT UPON CONTRACT AWARD** Overview: Job Title: Senior Help Desk Technician Security Clearance: Secret Location: Alaska – Fort Richardson & Fort Wainwright (Due to the nature of the work and contract requirem…
Est. 55,000 USD
Seneca Federal Health, LLC (SFH) provides solutions to federal health agencies that enable better health outcomes to those our federal customers serve. SFH is part of the Seneca Nation Group (SNG) portfolio of companies.…
Est. 141,000 USD
Infrastructure Architect, Cloud #1100 **Must be in office in Tyson's Corner, VA AT LEAST 3 days per week Clearance: U.S. Citizenship is required. Must be able to obtain a public trust clearance. Dev Technology Group is l…
Est. 60,000 USD
Dedicated IT Dedicated IT is a leading MSP (Managed Service Provider) with a niche focus on healthcare. Named #33 on CRN’s 2022 Fast Growth 150 List, we are a household name in Healthcare IT. Our people-centric culture,…
Est. 45,000 USD
In-Bound Call Center Representative Work Location: Tysons Corner, VA Schedule: Full Time; fully remote Relocation: N/A Note: This position requires a Public Trust Clearance. Insight Technology Solutions currently support…
Est. 65,000 USD
Clear Creek Federal is part of the Seneca Nation Group (SNG) portfolio of companies. SNG is Seneca Holdings' federal government contracting business that meets mission-critical needs of federal civilian, defense, and int…