Description
Remote (U.S.) | Full-Time | Monday–Friday | Standard Business Hours
Hybrid Optional if Local – Office Located in Brentwood, TN
At IVX Health, we’re reimagining what exceptional care looks like—and that vision extends far beyond the clinical setting. Our Insurance Follow Up Specialists are a vital part of the patient care journey, ensuring that every claim is handled with precision, empathy, and a clear understanding of how billing impacts both access to care and peace of mind.
This Full Time role is part of our Billing Operations team and offers the flexibility to work fully remote or hybrid—with the option to work in-office if you’re local and prefer it. We prioritize work-life balance and a culture of support, recognizing that behind every claim is a patient counting on us to make care happen.
Note: This is a remote position open to candidates across the U.S. Local candidates may also opt to work from our Brentwood, TN office.
What You’ll Do
- Investigate and resolve insurance claim denials with speed and accuracy—typically 50 to 100 denials daily.
- Partner with payers to resolve issues and secure timely reimbursement.
- Interpret LCD/NCD requirements and manage CPT/HCPCS-related denials.
- Coordinate with front desk and authorization teams to reduce delays and optimize collections.
- Provide top-tier phone support to patients, insurance companies, and internal teams.
- Work in payer portals (NaviNet, Availity, Medicare portals, and others) and clearinghouses to ensure efficient claim submission.
- Deliver timely and compliant follow-up to meet revenue cycle goals.
What We’re Looking For
- 5+ years’ experience in healthcare billing, claims, or insurance follow-up.
- Strong knowledge of ICD-10, CPT, HCPCS, and payer policy nuances.
- Hands-on experience with Medicare collections for specialty drug coverage, including using Medicare portals and filing determinations and appeals.
- Proven success in collections with Blue Cross payers, including BCBS FL, Independence BC, and BCBS TX preferred
- Experience working with Medicaid and other commercial insurance plans.
- Familiarity with reimbursement regulations, managed care contracts, and denial resolution strategies.
- Detail-oriented with strong analytical and critical thinking skills.
- Proficient in Microsoft Office Suite (Outlook, Teams, Excel, etc.).
- A team player with a proactive mindset and a passion for patient-centered outcomes.
Why IVX Health
IVX Health is a national provider of infusion and injection therapy for individuals managing complex chronic conditions like rheumatoid arthritis, Crohn’s disease, and multiple sclerosis. We’re redefining the care experience with an emphasis on comfort, convenience, and compassion.
We believe the best patient experience starts with a great employee experience. That’s why we foster a culture of respect, empowerment, and shared purpose—living out our values every day: Be Kind, Do What’s Right, Never Settle, Make It Happen, and Enjoy the Ride.
Whether you're face-to-face with patients or supporting operations behind the scenes, at IVX Health, your work makes a meaningful difference.
Pay is based on factors such as market location, job-related knowledge, skills, and experience, and is benchmarked against similar organizations in our size and industry. It is not typical for an individual to be hired at or near the top of the posted range, as compensation decisions depend on the facts and circumstances of each case. In addition to cash pay, full-time regular employees are eligible for 401(k), health benefits, and other company-provided benefits.
About IVX Health
IVX Health is a national provider of infusion and injection therapy for patients managing complex chronic conditions. Through a patient-centered approach focused on comfort, convenience, clinical excellence, and exceptional service, we're redefining the care experience and improving lives every day. As a growing healthcare organization, we're committed to supporting our employees with meaningful work, professional development opportunities, and a culture built on collaboration, innovation, and purpose.
Guided by Our Purpose
Mission: To improve the lives of those we care for by redefining the care experience.
Vision: To be the nation's preferred destination for pharmaceutical care of complex chronic conditions.
Values: Be Kind. Do What's Right. Never Settle. Make It Happen. Enjoy the Ride.
Benefits & Perks
- Medical, Dental, and Vision Coverage
- Prescription Drug Coverage and Telemedicine Services
- Health Savings Account (HSA), Health Reimbursement Arrangement (HRA), and Flexible Spending Options
- 401(k) Retirement Plan with Company Match
- Life, AD&D, and Disability Insurance
- Accident, Critical Illness, and Hospital Indemnity Coverage
- Fertility and Family Planning Support
- Tuition Reimbursement and Certification Assistance
- Continuing Education and Professional Development Resources
- Employee Assistance Program and Wellness Support
- Paid Time Off
- Volunteer Time Off and Charitable Giving Match
- Employee Referral Bonus Program
EEO STATEMENT
Privacy Policy
Similar jobs
Est. 150,000 USD
Employment Type: Full Time, W-2 The Vice President, Payer Relations & Contracting leads IVX Health's national payer strategy, contracting, reimbursement optimization, and health plan partnerships. This executive will…
Est. 23,000 USD
Join IVX Health as a Prior Authorization Coordinator! Join a team that’s redefining infusion care and creating exceptional patient experiences. Are you experienced in navigating the complexities of prior authorizations f…
Est. 85,000 USD
Business Development Manager Location: San Antonio, TX | Type: Full-time | Schedule: Monday–Friday Regular in-person territory coverage required; proximity to territory (approximately 20-minute commute) strongly preferre…
Est. 21,000 USD
Referral Quality Coordinator Remote At IVX Health, every patient journey starts with a referral. Before prior authorizations can be obtained and treatment can begin, that referral must be accurate, complete, and ready to…
Est. 45,000 USD
Healthcare Front Desk Coordinator Full Time | Monday–Friday and rotating Saturdays | Day Shift | Infusion Center-Based We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a…
Est. 28,335 USD
Healthcare Front Desk Coordinator Full Time | Monday – Friday + rotating Saturdays | 7:30 AM - 4:30 PM | Infusion Center-Based We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re lookin…
Est. 26,250 USD
Healthcare Front Desk Coordinator | Infusion Center-Based FT Front Desk Coordinator | Day Shift | Monday - Friday and rotating Saturdays Location: Paramus Infusion Center Must be flexible to support market needs. We’re l…
Est. 40,000 USD
Healthcare Front Desk Coordinator Full Time | Monday–Friday, 1 Saturday per month | 8am - 4:30pm | Infusion Center-Based We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for…
Est. 85,000 USD
Practice Manager – Fort Wayne, IN MarketFull-Time | Multi-Center Oversight | Healthcare Leadership Lead with Purpose. Deliver with Compassion. Are you a skilled healthcare leader ready to make a meaningful impact in a gr…
Est. 55,000 USD
ABOUT THE ROLE The Facilities Coordinator supports both new center development and ongoing facility operations across IVX Health’s national footprint. This role is responsible for coordinating utilities, signage, procure…
Est. 40,000 USD
Healthcare Front Desk Coordinator Part Time | 2 to 3 shifts per week | Day Shift | Infusion Center-Based Preferred Days: Tuesday, Thursday, Friday, or Saturday Locations: East Shore Infusion Center - Harrisburg, PA and W…
Est. 46,546 USD
Join IVX Health as a Registered Nurse! Full-Time Registered Nurse (RN) | New Providence, NJ + Clifton, NJMonday - Thursday, and rotating Saturdays | Day Shift Join a team that’s redefining infusion care and creating exce…
Est. 42,748 USD
Join IVX Health as a FT Registered Nurse! FT Registered Nurse | Day Shift Hours | Monday - Saturday Location: Princeton Infusion Center Must be flexible to support market needs. Join a team that’s redefining infusion car…
Est. 45,000 USD
Healthcare Front Desk Coordinator Full Time | Monday–Friday + rotating Saturdays | 8:00 AM - 5:00 PM | Infusion Center-Based We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking…
Est. 45,000 USD
Healthcare Front Desk Coordinator Full Time | Tuesday - Saturday | Day Shift | Infusion Center-Based We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable oper…
Est. 45,000 USD
Healthcare Front Desk Coordinator Full Time | Monday–Friday, 1 Saturday every 6-8 weeks | 8am - 5pm | Infusion Center-Based We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking f…
Est. 114,384 USD
Nurse Practitioner (FNP) Location: Princeton Infusion Center, Skillman, NJ (Princeton Area)Schedule: Full-Time | Day Shift | Monday-SaturdayWork Setting: Outpatient Infusion Center Job Summary IVX Health is seeking a com…
Est. 123,950 USD
Join IVX Health as a Registered Nurse! Locations: Manhattan Infusion Centers Full Time | Monday - Friday | 8:00 AM - 5:00 PM Join a team that’s redefining infusion care and creating exceptional patient experiences. Are y…
Est. 45,000 USD
Healthcare Front Desk Coordinator Full Time | Monday–Friday | Day Shift | Infusion Center-Based We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operation…
Est. 50,468 USD
Join IVX Health as a Registered Nurse! FT Infusion RN | Day Shift | Monday - Saturday Join a team that’s redefining infusion care and creating exceptional patient experiences. Are you a skilled and compassionate Register…
Est. 24,400 USD
Healthcare Front Desk Coordinator Full Time | Monday–Friday with rotating Saturdays | Day Shift | Infusion Center-Based We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a…
Est. 154,500 USD
Business Development Manager - IVIG Drive Growth. Expand Access. Transform Patient Care. Location: New York, New York | Type: Full-time | Schedule: Monday–Friday Regular in-person territory coverage required; proximity t…
Est. 142,500 USD
Business Development Manager - IVIG Drive Growth. Expand Access. Transform Patient Care. Location: Northern New Jersey | Type: Full-time | Schedule: Monday–Friday Regular in-person territory coverage required; proximity…
Est. 45,000 USD
Healthcare Front Desk Coordinator Full Time | Monday–Friday, Saturday rotation | 8am - 5pm | Infusion Center-Based We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm…
Est. 45,000 USD
Healthcare Front Desk Coordinator Full Time | Monday–Friday + rotating Saturdays | 8:00 AM - 5:00 PM | Infusion Center-Based We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking…
Est. 43,124 USD
Full-Time RN Opportunities Available in North Chicago - Glenview & Schaumburg, IL! Monday – Friday and rotating Saturdays | Day Shift between 7:00 AM - 7:00 PM Must be flexible to support market needs. Days may be su…
Est. 115,000 USD
IVX Health is experiencing significant growth, and we are seeking a Manager, Sales Operations to lead the strategy, systems, and analytics that power our national growth engine. This high-impact role sits at the intersec…
Est. 76,000 USD
Join IVX Health as a PRN Registered Nurse in our Jackson clinic! Join a team that’s redefining infusion care and creating exceptional patient experiences. Are you a skilled and compassionate Registered Nurse (RN) looking…
Est. 40,000 USD
Healthcare Front Desk Coordinator Part Time | Day Shift | Infusion Center-Based We’re looking for a Front Desk Coordinator with more than just a friendly face — we’re looking for a calm, capable operations pro who’s read…
Est. 83,850 USD
Join IVX Health as a Nurse Practitioner! PRN Nurse Practitioner | Day Shift | Shifts available Monday - Saturday Locations: Flatiron Infusion Center, Upper West Side Infusion Center, and Upper East Side infusion Center J…