Patient Access Rep - Behavioral Health
Luminis HealthAnnapolis, Maryland, United States · Posted 10 months agoDescription
Through patient interviews and using the EMR, this position will capture Critical Data Elements (CDE's) to ensure the program's ability to meet identified needs and facilitate admission into treatment. This non-clinical healthcare professional is responsible for obtaining accurate patient registration information, including but not limited to demographic and financial information, while working in a fast-paced, clinical environment.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Accurately obtains and processes patient demographic, insurance, and medical information. Correctly identifies and registers patient into the Master Patient Index. Acts appropriately on Real Time Insurance eligibility messages, including adding, removing, correcting and terminating coverages. Maintains empathy and professionalism during registration interviews and while providing patient with the necessary regulatory information.
- Identifies insurance verification issues and takes necessary steps to resolve them and/or inform patients of options.
- Courteously and professionally answers and returns admission-related calls and completes the EPIC encounter, to include gathering sufficient history of substance use and obtaining insurance policy details. Provides warm and friendly greeting to patients and their families/visitors.
- Consults with the Pathways Patient Treatment Advocate regarding bed availability and maintains a working knowledge of the treatment wait list.
- Schedules appropriate Pathways appointments in a timely manner based on American Society of Addiction Medicine (ASAM) criteria.
- Demonstrated ability to apply technical knowledge in multiple systems, including but not limited to EMR-based applications, administrative applications and necessary online applications.
- Manages assigned EPIC work Queues.
- Independently prioritizes PAR workflow to meet standards for performance and productivity within department deadlines. Maintains a thorough understanding of downtime procedures and effectively demonstrates the ability to perform job functions during such conditions.
- Assists with the training and orientation of new staff, as needed, and under the direction of the BH Admissions Manager.
- Clearly and professionally communicates to internal and external customers including (but not limited to), referral sources, clinical staff, coworkers, and administration. Works collaboratively with and under the direction of the charge nurse.
McNew Essential Job Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Accurately obtains and processes patient demographic, insurance, and medical information. Correctly identifies and registers patient into the Master Patient Index. Acts appropriately on Real Time Insurance eligibility messages, including adding, removing, correcting, and terminating coverages. Provides patients with the necessary regulatory information.
- Demonstrated ability to apply technical knowledge in multiple systems, including but not limited to Epic-based applications, administrative applications and necessary online applications.
- Manages assigned EPIC work queues.
- Independently prioritizes PAR workflow to meet standards for performance and productivity within departmental deadlines.
- Maintains a thorough understanding of downtime procedures and effectively demonstrates the ability to perform job functions during such conditions.
- Adheres to the compliance policies of the department and organization. Maintains knowledge of departmental issues and hospital-wide change, by attending meetings and in-services, and by keeping abreast of all appropriate written and electronic emails provided to the employee.
- Assists with the training and orientation of new staff, as needed, and under the direction of the Manager.
- Identifies insurance verification issues and takes necessary steps to resolve them and/or inform patients of options.
- Answers the phone courteously and professionally, responding to inquiries and referring calls, as appropriate. Provides warm and friendly greetings to patients and their families/visitors, upon arrival. Maintains empathy and professionalism during registration interviews and while providing regulatory information and notices.
- Clearly and professionally communicates to internal and external customers, including (but not limited to), clinical staff, coworkers, administration, and other outside departmental staff. Works collaboratively with and under the direction of the assigned shift coordinator.
Behavioral Health Essential Job Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Accurately obtains and processes patient demographic, insurance, and medical information. Correctly identifies and registers patient into the Master Patient Index. Acts appropriately on Real Time Insurance eligibility messages, including adding, removing, correcting, and terminating coverages. Provides patients with the necessary regulatory information.
- Demonstrated ability to apply technical knowledge in multiple systems, including but not limited to Epic-based applications, administrative applications and necessary online applications.
- Manages assigned EPIC work queues.
- Independently prioritizes PAR workflow to meet standards for performance and productivity within departmental deadlines.
- Maintains a thorough understanding of downtime procedures and effectively demonstrates the ability to perform job functions during such conditions.
- Adheres to the compliance policies of the department and organization. Maintains knowledge of departmental issues and hospital-wide change, by attending meetings and in-services, and by keeping abreast of all appropriate written and electronic emails provided to the employee.
Similar jobs
Est. 39,000 USD
Through patient interviews and using the EMR, this position will capture Critical Data Elements (CDE's) to ensure the program's ability to meet identified needs and facilitate admission into treatment. This non-clinical…
Est. 37,000 USD
Communicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in Luminis Health's policies and practices.Reasonable accommodations may b…
Est. 38,000 USD
The Patient Access Associate (PAA) is a hospital-based, non-clinical healthcare professional who serves as the first point of contact for patients. In this pivotal role, the PAA ensures a positive patient experience duri…
Est. 38,000 USD
The Patient Access Associate (PAA) is a hospital-based, non-clinical healthcare professional who serves as the first point of contact for patients. In this pivotal role, the PAA ensures a positive patient experience duri…
Est. 37,000 USD
The Patient Access Associate (PAA) is a hospital-based, non-clinical healthcare professional who serves as the first point of contact for patients. In this pivotal role, the PAA ensures a positive patient experience duri…
Est. 37,000 USD
The Patient Access Associate (PAA) is a hospital-based, non-clinical healthcare professional who serves as the first point of contact for patients. In this pivotal role, the PAA ensures a positive patient experience duri…
Est. 37,500 USD
The Patient Access Associate (PAA) is a hospital-based, non-clinical healthcare professional who serves as the first point of contact for patients. In this pivotal role, the PAA ensures a positive patient experience duri…
Est. 38,000 USD
The Patient Access Associate (PAA) is a hospital-based, non-clinical healthcare professional who serves as the first point of contact for patients. In this pivotal role, the PAA ensures a positive patient experience duri…
Est. 38,000 USD
The Patient Access Associate (PAA) is a hospital-based, non-clinical healthcare professional who serves as the first point of contact for patients. In this pivotal role, the PAA ensures a positive patient experience duri…
Est. 38,000 USD
The Patient Access Coordinator is an established, non-clinical healthcare professional dedicated to facilitating seamless patient experiences and optimizing operational efficiency while ensuring compliance with regulator…
Est. 40,000 USD
The Patient Access Coordinator is an established, non-clinical healthcare professional dedicated to facilitating seamless patient experiences and optimizing operational efficiency while ensuring compliance with regulator…
Est. 47,008 USD
Position Objective:Contributes to the provision of high-quality, cost-effective health care through the direct care of patients in collaboration with other members of the health care team. Understands self-motivation in…
Est. 45,646 USD
Position ObjectiveResponsible for the effective processing of written and verbal information related to patients, coordinating the flow and functioning of the unit, and facilitating communications among all medical staff…
Est. 45,240 USD
Position ObjectiveCommunicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAMC's policies and practices.Essential Job DutiesRea…
Est. 45,240 USD
Position ObjectiveCommunicates with patients, medical staff, hospital staff and visitors in a professional manner providing excellent customer service as reflected in AAMC's policies and practices.Essential Job DutiesRea…
Est. 42,640 USD
Position ObjectiveProvides personal and asset protection for employees, patients and visitors in the Emergency Department, and assists with the administrative processing and monitoring of patients on emergency petition o…
Est. 48,651 USD
Position Objective:Advanced Medical AssistantThe Advanced Medical Assistant is an essential part of the Advanced Primary Care Team and facilitates meeting the goals of the Maryland Primary Care Program and Value Based Co…
Est. 83,200 USD
Position ObjectiveProvides counseling, crisis intervention, and transition planning services to AAMC patients of all ages and their families. Performs psychosocial assessments, plans for and implements identified service…
Est. 95,000 USD
Position ObjectiveThis leadership position will be responsible for supervision, clinical and administrative management of the Inpatient/Residential counseling, case management, and treatment assistant staff to accomplish…
Est. 40,934 USD
Position ObjectiveMaintains safety and security of patients. Provides assistance to nursing staff in the monitoring of patients on emergency petition, with behavioral issues or at risk for falls.Contributes to the provis…
Est. 40,934 USD
Position ObjectiveMaintains safety and security of patients. Provides assistance to nursing staff in the monitoring of patients on emergency petition, with behavioral issues or at risk for falls.Contributes to the provis…
Est. 88,400 USD
Position ObjectiveThe Case Manager works under the direction of the clinical director of care management, providing coordination of care for patients at Luminis Health to support safe, seamless, timely transitions across…
Est. 50,310 USD
Position ObjectiveResponsible for the day-to-day administration of the hospitalist program for more than one practice. Serve as the liaison between the Practice Manager, Hospitalist Supervisor of the program, individual…
Est. 47,008 USD
Position ObjectiveProvides direct care to patients and families in a developmentally, culturally, and ethically appropriate manner.Essential Job DutiesReasonable accommodations may be made to enable individuals with disa…
Est. 50,960 USD
Position ObjectiveUnder the direct supervision of the Physician Reimbursement Supervisor, the Lead Patient Accounts Representative works in the Professional Billing Office (PBO) providing continuous support and education…
Est. 83,200 USD
Position ObjectiveProvides counseling, crisis intervention, and transition planning services to AAMC patients of all ages and their families. Performs psychosocial assessments, plans for and implements identified service…
Est. 47,008 USD
Position ObjectiveProvides direct care to patients and families in a developmentally, culturally, and ethically appropriate manner.Essential Job DutiesReasonable accommodations may be made to enable individuals with disa…
Est. 47,008 USD
Position ObjectiveProvides direct care to patients and families in a developmentally, culturally, and ethically appropriate manner.Essential Job DutiesReasonable accommodations may be made to enable individuals with disa…
Est. 58,240 USD
Luminis Health Anne Arundel Medical CenterTitle: Counselor IDepartment: Luminis Health/Behavioral Health PathwaysFLSA Status: Non-ExemptPosition ObjectiveThis position serves as primary counselor, case manager, and group…
Est. 82,000 USD
Position Objective:Contributes to the provision of high-quality, cost-effective healthcare as a provider of direct and indirect patient care and by effective of the health care team. Functions as a competent member of th…