Patient Services Coordinator - FT - Days - Doctors Comm Med Ctr
Luminis HealthLanham, Maryland, United States · Posted 4 months agoDescription
Position Purpose
To process patients through the admission procedures as quickly as possible while collecting complete and accurate personal, clinical and financial information. The information, which should be gathered in an effective and courteous manner, is used to identify patients, ensure compliance with admission criteria, and establishes liability for payment and to bill and collect an account from third-party intermediaries and insurance companies.
Role Specific Competencies
Attempt to collect patient deposits or other uninsured balances on accounts.
- Negotiates deposits and payment arrangements with patients and or guarantors
- May make referrals for Charity Care and Medical Assistant to hospital staff
- Contacts physicians to postpone services when financial clearance cannot be obtained
Attends in-service education programs, departmental and hospital meetings.
- Attends departmental meetings when scheduled.
- Reads minutes of department meeting when absent and signs off on attendance sheet.
- Attends hospital in-service and training programs as required.
Communicates with Physicians and other departments regarding patient treatment
- Contacts physician offices for orders for patient care
- Seeks faxes orders when necessary
- Communicates with Nursing, Environmental Services regarding bed placements and discharges for inpatients
- Communicates with Discharge Planning when demographic or insurance changes are made for patient registrations
- Obtains interpreter for communications for hearing impaired or when there is a language barrier preventing completion of the registration process
Contacts insurance companies for patient benefits and authorization approval for patient care.
- Contact may be made by phone or when required by payors, contact is made by the internet to determine patient covered benefits
- May contact the insurance company by phone to clarify insurance coverage
- May document on line admission or other patient service date to initiate payors and hospital utilization review process
- Documents under hospital computer system the coverage data and any special billing instructions
- May need to pursue actual approval and authorization number from the insurance based upon diagnosis, service and contract coverage
- Routinely seeks information from physician offices to obtain authorizations for service
- May request from physicians that service be rescheduled when payment from insurance or patient is doubtful
Follows and knows general hospital policies and procedures.
- Knows emergency codes
- Follows documented policies and procedures of the department and the hospital
- Attends staff meetings when requested
Registration Practice Standards
- Registers patients to ensure data quality and information represents sufficient data to collect accounts in addition to meeting federal, state and compliance mandates.
- Maintains a registration interview duration of 10 minutes or less.
- Maintains a minimum accuracy rate of 97% error-free registrations.
- Is able to assist patients at all registration locations throughout the hospital regardless of service type.
- Provides direction to patient where to report for hospital services.
- Registers appropriately scheduled patients, outpatients, inpatients.
- Interviews patients face-to-face or by phone to obtain registration information (prior to service/point of service).
- Assists in the identification and revision of error reports.
- Prepares charts and folders when required.
- Places armband(s) on patient prior to service (Patient ID, Falls Risk, etc.).
- Registrars will have access to clinical modules in order to conduct Order Entry for Admissions/Transfers and initial Patient Pharmacy information.
- Utilizes tools and resources consistently and appropriately (insurance verification, provider database, point of service cashiering, address verification, UNITE, Outlook, Ascom).
- May be required to determine location of patient service or bed assignment.
- Obtains patient signatures on Consent forms, HIPAA, MIA, Observation Notice, Insurance Waiver, Important Message for Medicare and other important forms as required within the Hospital's policies.
- Conducts Bed Assignment duties accurately and quickly (Bed Posting, Bed Log, Order Entry, Email, Ascom).
- Documents any special instructions or pertinent data under Notes in the (BA/R) section of the Hospital's information system.
- Scans all required documents into the correct individual's patient record.
Qualifications and Experience
- Ability to type at least 30 wpm minimum.
- High School Graduate required.
- Medical terminology preferred.
- Three (3) years health care experience in admitting preferred.
Physical Requirements
- Concentrate on moderate to fine detail for extended periods of time.
- Must be able to hear normal sounds with some background noise.
- Remembers schedules, tasks to be completed, where activities left off, etc.
- Routinely lifts objects under 20 pounds.
- Understand and can operate from the conceptual basis of tasks and activities.
Pay Range
$18 — $21.96 USD per hour
Luminis Health Benefits Overview
- Medical, Dental, and Vision Insurance
- Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
- Paid Time Off
- Tuition Assistance Benefits
- Employee Referral Bonus Program
- Paid Holidays, Disability, and Life/AD&D for full-time employees
- Wellness Programs
- Employee Assistance Programs and more
*Benefit offerings based on employment status
Opt-in for Text Notifications
Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time.
Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Similar jobs
Est. 41,558 USD
Position PurposeTo process patients through the admission procedures as quickly as possible while collecting complete and accurate personal, clinical and financial information. The information, which should be gathered i…
Est. 47,840 USD
Position ObjectiveMedical Assistants perform a variety of administrative and clinical tasks to help provide care to patients, support providers, and keep office operations running smoothly.Essential Job DutiesReasonable…
Est. 50,310 USD
Position ObjectiveResponsible for the day-to-day administration of the hospitalist program for more than one practice. Serve as the liaison between the Practice Manager, Hospitalist Supervisor of the program, individual…
Est. 45,646 USD
Position ObjectiveResponsible for the effective processing of written and verbal information related to patients, coordinating the flow and functioning of the unit, and facilitating communications among all medical staff…
Est. 47,840 USD
Position ObjectiveMedical Assistants perform a variety of administrative and clinical tasks to help provide care to patients, support providers, and keep office operations running smoothly.Essential Job DutiesReasonable…
Est. 42,120 USD
Position ObjectiveThis position acts as the Luminis Health Anne Arundel Medical Center (LHAAMC) first point of contact for patients, guests, visitors, and staff entering the main campus buildings. This position meets, gr…
Est. 40,747 USD
Position ObjectiveHospital Communication Operators are responsible for all communications for Luminis Health and ensure the smooth flow of internal and external telecommunication services for patients, providers and the…
Est. 100,880 USD
Position ObjectiveContributes to the provision of high-quality, cost-effective healthcare as a provider of direct and indirect patient care and by effective of the health care team. Functions as a competent member of the…
Est. 47,840 USD
Position ObjectiveMedical Assistants perform a variety of administrative and clinical tasks to help provide care to patients, support providers, and keep office operations running smoothly.Essential Job DutiesReasonable…
Est. 45,240 USD
Position ObjectiveProvides support to the technical staff in the delivery of medical laboratory information related to diagnosis, treatment, and prevention of diseases.Essential Job DutiesReasonable accommodations may be…
Est. 47,840 USD
Position ObjectiveMedical Assistants perform a variety of administrative and clinical tasks to help provide care to patients, support providers, and keep office operations running smoothly.Essential Job DutiesReasonable…
Est. 37,960 USD
Position ObjectiveSupports the safe and timely transfer of patients within the hospital while providing compassionate, professional customer service. Provides efficient, responsive service to support and optimize through…
Est. 104,000 USD
Position ObjectiveContributes to the provision of high-quality, cost-effective healthcare as a provider of direct and indirect patient care and by effective collaboration with the health care team. Functions as a compete…
Est. 45,646 USD
Position ObjectiveContributes to the provision of high-quality, cost-effective health care through the direct care of patients and in collaboration with other members of the health care team. Understands self-motivation…
Est. 47,840 USD
Position ObjectiveMedical Assistants perform a variety of administrative and clinical tasks to help provide care to patients, support providers, and keep office operations running smoothly.Essential Job DutiesReasonable…
Est. 47,840 USD
Position ObjectiveMedical Assistants perform a variety of administrative and clinical tasks to help provide care to patients, support providers, and keep office operations running smoothly.Essential Job DutiesReasonable…
Est. 45,646 USD
Position ObjectiveContributes to the provision of high-quality, cost-effective health care through the direct care of patients and in collaboration with other members of the health care team. Understands self-motivation…
Est. 47,840 USD
Position ObjectiveMedical Assistants perform a variety of administrative and clinical tasks to help provide care to patients, support, providers, and keep office operations running smoothly.Essential Job DutiesReasonable…
Est. 47,840 USD
Position ObjectiveMedical Assistants perform a variety of administrative and clinical tasks to help provide care to patients, support providers, and keep office operations running smoothly.Essential Job DutiesReasonable…
Est. 88,400 USD
Position ObjectiveThe Case Manager works under the direction of the clinical director of care management, providing coordination of care for patients at Luminis Health to support safe, seamless, timely transitions across…
Est. 88,400 USD
Position ObjectiveThe Case Manager works under the direction of the clinical director of care management, providing coordination of care for patients at Luminis Health to support safe, seamless, timely transitions across…
Est. 47,840 USD
Position ObjectiveMedical Assistants perform a variety of administrative and clinical tasks to help provide care to patients, support providers, and keep office operations running smoothly.Essential Job DutiesReasonable…
Est. 45,240 USD
Position ObjectiveProvides support to the technical staff in the delivery of medical laboratory information related to diagnosis, treatment, and prevention of diseases.Essential Job DutiesReasonable accommodations may be…
Est. 55,120 USD
Luminis HealthTitle: Unit Resource Coordinator (URC)Job Code: 002055FLSA Status: Non-ExemptPosition ObjectiveThe Unit Resource Coordinator is responsible for the maintenance of patient medical records, communication inte…
Est. 88,400 USD
Position ObjectiveThe Case Manager works under the direction of the clinical director of care management, providing coordination of care for patients at Luminis Health to support safe, seamless, timely transitions across…
Est. 37,960 USD
Position Objective:Supports the safe and timely transfer of patients within the hospital while providing compassionate, professional customer service. Provides efficient, responsive service to support and optimize throug…
Est. 57,200 USD
Position ObjectiveProvides interpretation services and support to patients and family members in clinical and non-clinical settings throughout the Health System.Essential Job DutiesReasonable accommodations may be made t…
Est. 88,400 USD
Position ObjectiveThe Case Manager works under the direction of the clinical director of care management, providing coordination of care for patients at Luminis Health to support safe, seamless, timely transitions across…
Est. 45,646 USD
Position ObjectiveContributes to the provision of high-quality, cost-effective health care through the direct care of patients and in collaboration with other members of the health care team. Understands self-motivation…
Est. 79,040 USD
Position ObjectiveThis position will provide first line support for computer systems acting as a liaison between information systems and the remainder of the organization. Perform as part of a project management team for…