Description
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfil this valuable mission. That’s where you come in.
The Challenge to Solve
Support our restaurant partners by streamlining their internal operations, allowing them to focus on what they do best - preparing and delivering great food! The Customer Experience Representative at Slice is responsible for supporting restaurant partners and their customers through inbound and outbound phone interactions.
The Role
You will handle phone orders, resolve common support issues, and ensure all work is documented accurately in Slice systems. The goal is to consistently deliver a fast, reliable, and high quality customer experience while supporting shop partner operations through accuracy, speed, and strong operational discipline. This role will focus on resolving standard scenarios independently, escalating issues appropriately, and meeting performance expectations for quality, productivity, and adherence.
The Team
In this role you’ll handle inbound and outbound support interactions across standard scenarios as well as incoming phone orders accurately and efficiently while meeting service level expectations. You’ll be documenting interactions accurately, including notes, tagging, and outcomes while identifying when to escalate and provide clear context that speeds up resolution. You’ll collaborate with peers, Team Leads, and Senior team members to ensure consistent execution across the team. You will support the team during peak periods and meet performance expectations for quality assurance, productivity, and low error rate.
Please note this is a part-time, onsite position, and working schedule is 3 days per week (one 8-hour shift and two 6-hour shifts) between 4pm and 5am.
The Winning Recipe
These are the core competencies this role calls for:
- Excellent English verbal and written communication skills, minimum B2 level
- 1 year experience in customer support, operations, or a similar role, or equivalent relevant experience
- Strong attention to detail with the ability to consistently process customer requests accurately
- Comfort using ticketing systems, CRMs, and basic spreadsheets
- Ability to stay calm, empathetic, and effective in a high paced contact center environment
- Ability to multitask and handle competing priorities during peak periods
- Collaborate and communicate effectively with team members and leadership
The Extras
- Pizza Friday, end the week with our weekly Pizza Friday Tradition, enjoying your favorite slice with the team
- Paid training from day one, we invest in your success from the start with fully paid on-the-job training
- Wellbeing Program dedicated wellness stipend to support your physical and mental health
- Learning and Development Program, Grow your career through L&D programs
- Referral program, We value your referrals and reward you for helping us grow the team
- Competitive base salary plus night hours supplement and additional payments
- Career growth opportunities within your team and across the organization
The Hiring Process
You’ll find a summary of your expected interview process below and we’ll stick to this as closely as possible, but please note this may be subject to change.
- 30 minute meeting with Recruiter
- 30 minute meeting with Team Leads
- Offer!
At Slice we are committed to fostering an inclusive, diverse, and supportive workplace. Our core values – We’re doers, Nail the basics, Better together, We’re Pan Atlantic, Build in Public and It’s a pizza Party - guide everything we do, innovate, learn and grow.
Privacy Notice Statement of Acknowledgment
When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorised access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations.
If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.
For additional information and / or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com
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