Description
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of thousands of restaurants with the technology, services, and collective power that owners need to better serve their digitally minded customers and build lasting businesses. We’re growing and adding more talent to help fulfill this valuable mission. That’s where you come in.
The Challenge To Solve
Support our restaurant partners by streamlining their internal operations so they can focus on their core strength - preparing and delivering great food! Your team will handle their customer interactions, ensuring a seamless and exceptional customer experience while helping them transition smoothly to our phone product.
The Role
Join our team as a Customer Experience Team Lead at one of the world's most exciting, mission driven tech companies. In this role, you will lead a pod to confidently handle inbound calls, process orders, and use internal systems to ensure accurate and timely order transmission to our partners. Your primary objective will be to drive the team to exceed performance targets while providing exceptional service to a diverse range of customers. This is an exciting opportunity to make an impact in a dynamic and fast-paced environment.
The Team
We're a team full of high-energy individuals who are problem solvers, data driven, and able to remain stable under tight deadlines and competing priorities. We exist in a high growth environment in a fast-paced organization looking for individuals who are self-motivated team players willing to always find the way forward!
The Winning Recipe
We’re seeking individuals with a positive and upbeat attitude and who sees every case as a new opportunity. Key qualifications for this role include:
- 3+ years of experience as a Team Lead or in a similar role within Account Management, Customer Support, or Customer Success
- Excellent verbal and written English communication skills
- Demonstrated experience in cross-functional collaboration and teamwork to effectively identify, address, and resolve complex issues
- Proficiency with Google Workspace tools would be ideal
- Proven ability to quickly learn and adapt to new browser-based systems
- Ability to remain calm and composed during high-pressure situations
The Extras
Working at Slice comes with a comprehensive set of benefits and competitive salary
Pizza brings people together. Slice is no different. We’re an Equal Opportunity Employer and embrace a diversity of backgrounds, cultures, and perspectives. We do not discriminate on the basis of race, color, gender, sexual orientation, gender identity or expression, religion, disability, national origin, protected veteran status, age, or any other status protected by applicable national, federal, state, or local law. We are also proud members of the Diversity Mark NI initiative as a Bronze Member.
Privacy Notice Statement of Acknowledgment
When you apply for a job on this site, the personal data contained in your application will be collected by Slice. Slice is keeping your data safe and secure. Once we have received your personal data, we put in place reasonable and appropriate measures and controls to prevent any accidental or unlawful destruction, loss, alteration, or unauthorized access. If selected, we will process your personal data for hiring /employment processes, as well as our legal obligations. If you are not selected for the job position and you have given consent on the question below (by selecting "Give consent") we will store and process your personal data and submitted documents (CV) to consider eligibility for employment up to 365 days (one year). You have the right to withdraw your previously given consent for storing your personal data and CV in the Slice database considering eligibility for employment for a year. You have the right to withdraw your consent at any time.
For additional information and/or exercise of your rights to the protection of personal data, you can contact our Data Protection Officer, e-mail: privacy@slicelife.com
Similar jobs
Est. 12,000 EUR
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of th…
Est. 25,000 EUR
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of th…
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of th…
Est. 12,000 EUR
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of th…
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of th…
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of th…
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of th…
Est. 25,000 EUR
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of th…
Customer Support North Macedonia Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzeria…
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of th…
Trainer, Customer Support & Phone Teams Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family…
Restaurant Support North Macedonia Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzer…
Est. 120,000 GBP
Engineering Manager, Services Ilir Sela started Slice with the belief that local pizzerias deserve every advantage available to major franchises—without sacrificing their independence. What began with his family’s pizzer…
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of th…
Engineering Manager, Services Ilir Sela started Slice with the belief that local pizzerias deserve every advantage available to major franchises—without sacrificing their independence. What began with his family’s pizzer…
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of th…
Est. 80,000 GBP
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of th…
Director of Software Development, Developer Experience About Slice Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. S…
Est. 77,000 GBP
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family's pizzerias, we now empower over tens of th…
Est. 47,920 USD
This is a seasonal 2-month role supporting our delivery and warehouse operations during day shift. Depending on business needs and individual performance, there may be an opportunity to transition into a permanent full-t…
Est. 47,920 USD
This is a seasonal 2-month role supporting our delivery and warehouse operations during evening shift. Depending on business needs and individual performance, there may be an opportunity to transition into a permanent fu…
Est. 45,840 USD
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of th…
Est. 45,920 USD
Ilir Sela started Slice with the belief that local pizzerias deserve all of the advantages of major franchises without compromising their independence. Starting with his family’s pizzerias, we now empower over tens of th…
Est. 192,500 USD
Location | US Remote - East Coast preferred! We believe local pizzerias deserve all the advantages of big chains — without compromising their independence. Slice puts technology, marketing, buying power, and support to w…
The Challenge to Solve Our Salesforce platform is central to how we operate - powering sales, service, marketing, and operations at scale. As our Salesforce Developer, you'll be at the heart of building, extending, and e…
Est. 25,000 EUR
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everyt…
Toast is building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: running the businesses they love. We’ve grown into a leading hospitality software company in the U.…
About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everyt…
Est. 120,000 EUR
Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. Toast is a rapidly growing compan…
Toast is building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: running the businesses they love. We’ve grown into a leading hospitality software company in the U.…