Description
Team Lead Account Manager
At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever global card acceptance brand, and we are well on our way as small businesses in over 33 countries around the world rely on SumUp to get paid. To get there, we are putting together an awesome team that is committed to one another and to our merchants. You could be our missing link! Help us bring card acceptance to the masses!
As the Account Management Team Leader, you will lead a team of Account Managers dedicated to driving retention and revenue growth within a portfolio of small merchants transacting between €5K and €50K in monthly TPV. Your primary objective will be to lead a high-performing, commercially driven Account Management team that strengthens merchant engagement, improves portfolio health, and unlocks untapped revenue opportunity across this segment.
You’ll work closely with leadership and key stakeholders to develop scalable account management practices that improve merchant retention, product adoption and net revenue contribution.
This role combines people leadership, commercial execution and operational structuring, ensuring the team operates with clear priorities, strong accountability and a consistent merchant engagement strategy.
What you’ll do:
- Team leadership and coaching
- Lead, mentor and develop a team of Account Managers responsible for retention and revenue growth
- Conduct regular call coaching sessions, embedding sales techniques and objecting handling best practices
- Hold regular 1:1s with team members focused on performance, development and engagement
- Commercial performance management
- Drive team performance against net revenue growth, retention and upselling KPIs
- Monitor portfolio performance and identify opportunities to improve merchant engagement
- Implement structured engagement cadences prioritizing merchants at risk of churn or with strong growth potential
- Support Account Managers in developing strong commercial conversations with merchants
- Operational excellence
- Ensure balanced workload management across the team
- Identify skill gaps and implement targeted coaching and enablement initiatives
- Build a performance culture that rewards accountability, ownership and continuous improvement
- Cross-functional collaboration
- Collaborate with Sales, Customer Support, and Product teams to improve merchant experience.
Your mission:
- Drive operational excellence and performance continuity
- Accelerate activation and revenue generation
- Strengthen cross-functional collaboration and process scalability
- Develop talent and reinforce a high-performance culture
What we’re looking for:
- 4 to 6 years of experience in managing large accounts
- Strong leadership experience, managing high-performance teams
- Strong sales and upselling capabilities
- Excellent verbal and written communication skills in English. German is a plus!
- Data-driven mindset with experience in monitoring KPIs and portfolio performance
Why you should join SumUp:
🌎Opportunity to work with SumUppers globally on large-scale fintech products used by millions of businesses worldwide, from our Berlin office. This involves an office-first setup
🌈 Commitment to Diversity and Inclusion: Be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
🥗 Restaurant tickets (Edenred)
📚 A dedicated annual L&D budget of €2000 for attending conferences and/or advancing your career through further education
🔄 30 Days Sabbatical: Enjoy the unique opportunity to take a well-deserved break with our 30 days sabbatical benefit after completing 3 years of employment with SumUp
🔗 Referral Bonus: Earn additional rewards by referring talented individuals to join the SumUp team
About SumUp
We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure that the small business owners we partner with can be successful doing what they love.
SumUp is an Equal Employment Opportunity employer that proudly pursues and hires a diverse workforce. SumUp does not make hiring or employment decisions on the basis of race, color, religion or religious belief, ethnic or national origin, nationality, sex, gender, gender identity, sexual orientation, disability, age or any other basis protected by applicable laws or prohibited by company policy. SumUp also strives for a healthy and safe workplace and strictly prohibits harassment of any kind.
SumUp will not accept unsolicited resumes from any source other than directly from a candidate.
Job Application Tip
We recognise that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.
Similar jobs
Est. 65,000 EUR
Team Lead Account Manager At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever glo…
Est. 65,000 EUR
Team Lead Account Manager At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever glo…
Est. 45,000 EUR
Account Manager HVM – German At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the first-ever…
Est. 42,000 EUR
Junior Account Manager – German Speaker | Barcelona At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is t…
Est. 28,000 EUR
Customer Support Agent — German Market Location: On-site in our vibrant Barcelona HQ At SumUp, we’re on a mission to empower small businesses around the world — helping them get paid, run their business, and thrive. We b…
Est. 35,000 EUR
Junior Early Growth Specialist - German Market At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to bui…
Est. 45,000 EUR
Account Manager HVM – Italian Speaker At SumUp, we are driven to empower small businesses across the globe by de-hassling their lives and helping them to succeed. Our vision as a global FinTech company is to build the fi…
Est. 90,000 EUR
About the team: The Commercial Systems and Intelligence squad is a newly formed team within SumUp's Acquisition Mission under the Run & Grow tribe. We sit at the intersection of data, backend engineering, and sales o…
Est. 120,000 GBP
Regional Head of Key Account Sales (Northern & Central Europe) London | Full-time | Office-first Take a look at our London offi... About the team SumUp's Key Account Sales team is entering an exciting new phase of gr…
Est. 60,000 GBP
Inbound Sales Team Lead – UK + New Markets About the team The UK Inbound Sales team is the first point of contact for merchants who've already shown interest in SumUp and that warm intent is a real advantage. The team wo…
Est. 120,000 EUR
SumUp's Global Operations team is in the middle of a deliberate transformation - moving from reactive issue resolution to a proactive merchant happiness engine. To get there, we're separating our Customer Support and Cus…
Est. 80,000 EUR
About the team: The CRM team sits within the Engagement Mission of SumUp’s Run & Grow Tribe and enables SumUp to communicate with merchants at scale throughout their lifecycle. The team is responsible for planning, b…
Est. 80,000 EUR
About the team: The MarTech team builds the marketing and growth systems that help SumUp reach more merchants around the world. We combine backend engineering, data engineering, data science and external marketing platfo…
Est. 55,000 EUR
About the team The Manage My Money team is on an ambitious growth journey, working to bring SumUp's banking and lending products to millions of small businesses across Europe. We're a small, high-impact team of Growth Le…
Est. 40,000 EUR
🚀 Ready to launch your sales career in one of the world’s fastest-growing fintech companies? Join our high-energy team in Barcelona and help us bring smarter payment solutions to small businesses across the UK and Europ…
Est. 80,000 EUR
Key Account Sales Team Lead – Paris Team: EU GTM – Sales FR Location: Paris (office first) Contract: Permanent, full time Our Key Account Sales team In under a year, our French Key Account Sales team has grown from zero…
Est. 28,000 EUR
Customer Support Agent — French Market Location: On-site in our vibrant Barcelona HQ At SumUp, we’re on a mission to empower small businesses around the world — helping them get paid, run their business, and thrive. We b…
Est. 55,000 GBP
Talent Acquisition Partner – Field Sales (Spanish-speaking) 📍 London, office-first | People | 12-month fixed-term contract Check out our London office About the team Our Field Sales Talent Acquisition team is at the cen…
Est. 35,000 EUR
Junior Credit Management Analyst w/ English Location: Barcelona Team description SumUp's Credit Management team keeps our subscription and hardware financing business healthy across five European markets: France, Italy,…
Est. 80,000 DKK
About SumUp SumUp's New Markets field sales team is the engine behind our expansion into Eastern Europe and the Nordics — a region with real momentum and significant room to grow. Right now, our Territory Managers across…
Est. 120,000 EUR
The Engagement tribe sits at the heart of SumUp's merchant experience, responsible for the product surfaces that 4+ million business owners interact with every day. This is a rare Staff-level IC role responsible for the…
Est. 120,000 EUR
About the team: The Website squad sits at the heart of SumUp’s Acquisition Mission, owning the digital experience that shapes a merchant’s journey from their very first interaction with SumUp to discovering and purchasin…
Est. 28,000 EUR
Customer Support Agent with Spanish and Portuguese (Barcelona based, onsite)SumUp is a leading global fintech company committed to leveling the playing field for small businesses. Founded in 2012, we’re the trusted partn…
Est. 80,000 EUR
Our Billing and Subscriptions team sits at the heart of how SumUp's merchants pay for, manage, and grow with our products. We own the billing engine, merchant wallet, and subscription experiences that underpin millions o…
Est. 65,000 EUR
About SumUp We believe in the everyday hero. Small business owners are at the heart of all we do, so we're creating tools that help them run their businesses. With a founder’s mentality and a 'team-first’ attitude, our d…
Est. 80,000 EUR
📍 Berlin, Germany | Full-time | Corporate IT About the team Corporate IT at SumUp keeps technology working for 4,600+ people across more than 30 markets. The team runs the daily IT experience, from hardware and access t…
Est. 80,000 EUR
About the team: The Mobile Platform Squad is the backbone of SumUp's iOS engineering — we build and maintain the foundation that every iOS feature team relies on to ship fast, confidently, and at scale. We're a small, hi…
Est. 80,000 EUR
About the team: The Mobile Platform Squad is the backbone of SumUp's iOS engineering — we build and maintain the foundation that every iOS feature team relies on to ship fast, confidently, and at scale. We're a small, hi…
Est. 80,000 EUR
The Sidekick team builds and owns the progressive web app that SumUps field sales agents rely on every day, a tool that brings together everything a seller needs in one place: creating offers on the go, signing up new me…
Est. 35,000 EUR
Sales Development Representative - French speaker 🚀 Ready to launch your sales career in one of the world’s fastest-growing fintech companies? Join our high-energy team in Barcelona and help us bring smarter payment sol…