Description
Your Mission Should You Choose To Accept:
Together with the Hotel Manager and the Operations team, you are responsible for running a smooth TSH operation in our Florence Lavagnini hotel. You'll oversee all our multiple F&B outlets, such as our restaurants, bars and our unique rooftop. We're looking for someone who can start immediately.
As our F&B Manager, you're always open and available with a friendly smile - for your team or to meet every need of the TSH community (but also answering the questions of random strangers). You make sure that the team provides the highest level of service, always delivering on what sets TSH apart; our guest experience. You keep a constant eye on a clean, safe and inclusive working environment, as well as meeting all financial goals for sales and expenses. What would we do without you?
In Case You Don’t Know Who We Are:
Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.
What You’ll Do
You'll be responsible for these 3 different - but equally important - cornerstones of the hotel:
Operations:
- You’ll coordinate the daily operations of the F&B outlets with your teams, as well as other internal & external departments
- You support the management teams across all departments within the hotel
- You always strive for quality and know our product offering like no other
- You can point our guests to the best places to shop, eat, drink, club or any other request they might have, so they can experience the best the city has to offer
Management & leadership
- You offer support and work with the Front of House-, Engineering & kitchen teams in all aspects of running the hotel and it's outlets.
- You'll run daily operational meetings with your teams to ensure everything is going smoothly.
- You'll work together with the Brand & Marketing Manager and the Connector to build & maintain the TSH community
- You make sure all shifts are covered by planning and communicating the team's roster in time.
- You're a true, inspirational people leader. You lead by example and know exactly how to move and motivate your team and always have an ‘open-door’- policy for your team-member.
Performance:
- You're always looking for opportunities to generate revenue, while providing added value to our guests.
- You're responsible for assisting the hotel manager by keeping costs in line within your departmental budget.
- You manage daily revenue targets and drive commitment within the team to achieve the best possible monthly results.
- You'll manage running costs, from sales to guest supplies and any other operational related costs.
- You'll monitor daily performance, including points of sale, room revenues & quality.
Who You Are
- You have exceptional English and Italian communication skills, all other languages very welcome!
- You have more than 5 years of management experience (preferably some years in a hotel environment).
- You are all about solutions and connecting the right people.
- You are a true problem-solver and are not afraid to make decisions in the moment.
- You are courteous, professional and ready with a smile for team members, guests and random strangers alike.
- You deal with stressful situations in a stress-free manor and bring calm and a sense of ‘I’ve got this’ to every situation.
- You’re a team player and work hard to inspire and guide your team members to excellence.
- You’re hard working, responsible and have a “let’s do this!” mentality.
- You build, lead and inspire motivated, happy teams.
- You’re legally allowed to work in Italy.
What We Offer
- The opportunity to work at a dynamic, multi-national company. Not just another hotel - we’re a game changing innovator, challenging every convention and defining the future.
- The chance to learn and grow in your role with the potential for future growth.
- Awesome discounts in all our properties in Europe and not just for you, but also for your friends and family!
- A wonderful workplace to call home, full of events, fun colleagues and all the other amazing salary/benefits stuff.
At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best.
- Salary range: €37.5K - €46.5K gross per year
Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.
Similar jobs
Est. 23,831 EUR
Your Mission, Should You Choose to Accept It As a Front Office Host, you’re the first smile guests see and the person they remember long after they leave. You set the vibe the moment they walk in, turning arrivals into w…
Est. 25,255 EUR
Your Mission, Should You Choose to Accept It As our Night Front Office Host, you’re the calm, confident presence that keeps our hotel running while the city sleeps. You greet late arrivals with warmth, help guests settle…
Est. 25,255 EUR
Your Mission, Should You Choose to Accept It You’re the kind of person who loves being in the middle of the action, and that’s exactly where this role lives. As our F&B Events Supervisor, you’ll be the go-to during m…
Est. 80,000 EUR
Your Mission, Should You Choose to Accept It As our Asset Manager for Southern Europe, you are the force behind making our properties in Italy, Spain, and France perform, grow, and shine. You will champion Project Electr…
Est. 45,000 EUR
Your Mission Should You Choose To Accept: Located in a business neiborhood and surrounded of local bars, universities and green areas, The Social Hub San Sebastian operates around 300 rooms, retail spaces, a restaurant a…
Est. 25,000 EUR
Your Mission, Should You Choose to Accept It You’re the energy in the room and the friendly face guests remember. As a Waiter/Waitress at The Social Hub, you keep service flowing with confidence, speed and genuine warmth…
Est. 6,000 EUR
Your Mission Should You Choose To Accept It… As our Community Host Intern, you’ll be operating in all of our front of house areas, making sure that each guest is having the best possible TSH-experience. Whether you’re pr…
Est. 28,000 EUR
Your Mission, Should You Choose to Accept It Forget ticket lines and fussy plated dinners for guests because this role is all about the real heart of our house: our team. As our Family Chef, you get complete creative con…
Est. 45,000 EUR
Your Mission, Should You Choose to Accept It As our Restaurant Manager, you’ll be the driving force behind one of our restaurants, bars, or cafés at The Social Hub, setting the tone from the floor to the back office. You…
Est. 35,000 EUR
Your Mission, Should You Choose to Accept It Things break. Lights flicker. Doors squeak. And that’s where you come in. As our Maintenance Technician, you’re the go-to fixer, problem-spotter, and calm-in-the-chaos presenc…
Est. 6,000 EUR
Come reimagine hospitality with us as our new superhost of our Barcelona Poblenou location! Your Mission Should You Choose To Accept It… As our Front Office / Community Host Intern, you’ll be operating in all of our fron…
Est. 35,000 EUR
Your Mission, Should You Choose to Accept It You’re the kind of person who loves being in the middle of the action, and that’s exactly where this role lives. As our Restaurant Supervior, you’ll focus on creating a smooth…
Est. 27,640 EUR
Your Mission, Should You Choose to Accept It You’re the energy in the room and the friendly face guests remember. As a Waiter/Waitress at The Social Hub, you keep service flowing with confidence, speed and genuine warmth…
Est. 28,000 EUR
Your Mission, Should You Choose to Accept It As our Night Front Office Host, you’re the calm, confident presence that keeps our hotel running while the city sleeps. You greet late arrivals with warmth, help guests settle…
Est. 32,000 EUR
Your Mission, Should You Choose to Accept It… As a Barista/Waiter at The Social Hub, you're the first smiling face our guests see, and the one who sets the tone for everything that follows. You’re a natural connector, we…
Est. 35,000 EUR
Your Mission, Should You Choose to Accept It You’re the heartbeat of our front desk and the go-to person for both guests and your team. In this role, you’ll guide our Front Office Hosts, jump into the action when needed,…
Est. 45,000 EUR
You’ll bring calm structure to the café, guiding the team through busy morning rushes and keeping the atmosphere friendly and relaxed. Your Mission, Should You Choose to Accept It You’re the kind of person who loves bein…
Est. 28,000 EUR
Your Mission, Should You Choose to Accept It As a Front Office Host, you’re the first smile guests see and the person they remember long after they leave. You set the vibe the moment they walk in, turning arrivals into w…
Est. 22,000 GBP
Your Mission, Should You Choose to Accept It As a Front Office Host, you’re the first smile guests see and the person they remember long after they leave. You set the vibe the moment they walk in, turning arrivals into w…
Est. 32,200 EUR
Your Mission, Should You Choose to Accept It You are the operational powerhouse behind our partner relationships, making sure every commercial deal runs smoothly from start to finish. In this role, you will handle B2B ac…
Est. 45,000 EUR
Your Mission, Should You Choose to Accept It You’re the kind of person who loves being in the middle of the action, and that’s exactly where this role lives. As our F&B Supervisor, you guide the team through each shi…
Est. 30,000 EUR
Your Mission, Should You Choose to Accept It You’re the energy in the room and the friendly face guests remember. As a Waiter/Waitress at The Social Hub, you keep service flowing with confidence, speed and genuine warmth…
Est. 60,000 EUR
Your Mission, Should You Choose to Accept It As our Business Development Manager you drive the growth and expansion of TSH by identifying and pursuing new business opportunities, establishing strategic partnerships, and…
Est. 12,000 EUR
Come reimagine hospitality with us as our new superhost of our Barcelona Poblenou location! Your mission should you choose to accept it… One minute you are crafting the perfect espresso for a morning remote worker, and t…
Est. 55,000 EUR
Your Mission, Should You Choose to Accept It Food and drinks are at the heart of The Social Hub experience, and you’ll be the one making it all happen. As our F&B Manager, you’ll lead the outlets across restaurant, b…
Est. 35,000 EUR
Your Mission, Should You Choose to Accept It As a part-time Front Office Host, you’re the first smile guests see and the person they remember long after they leave. You set the vibe the moment they walk in, turning arriv…
Est. 45,000 EUR
Your Mission, Should You Choose to Accept It You’re the kind of person who loves being in the middle of the action, and that’s exactly where this role lives. As our Meetings & Events Supervisor, you’ll be the go-to d…
Est. 28,000 EUR
Come reimagine hospitality with us as our new superhost of our Amsterdam West location! Your mission should you choose to accept it… As our Front Office Intern, you’ll be operating in all of our front of house areas, mak…
Est. 28,000 EUR
Your Mission, Should You Choose to Accept It… If you love bringing order to chaos and keeping things moving, this role is for you. As Kitchen Porter, you’re the unsung hero who keeps our kitchen spotless, safe and ready…
Est. 55,000 EUR
Your Mission, Should You Choose to Accept It As our Restaurant Manager, you’ll be the driving force behind one of our restaurants, bars, or cafés at The Social Hub, setting the tone from the floor to the back office. You…