Description
- Innovate with Purpose: Build impactful solutions for customers worldwide.
- Join Excellence: Work in a diverse, collaborative, and innovative team.
- Shape the Future: Lead in redefining revenue optimization.
- Grow Together: Unlock your potential in a supportive environment.
Summary of the Role and Team
As a Senior Customer Success Manager, Strategic Accounts, you will join Varicent's Strategic Customer Success team and manage a portfolio of our most strategic customers within the Platinum Advantage Program.
Reporting to the Manager, Customer Success - Strategic, you will partner with executive stakeholders, business leaders, and technical teams to help customers achieve measurable business outcomes through the successful adoption of Varicent solutions.
This team supports a select portfolio of high-value enterprise customers, allowing Customer Success Managers to take a strategic, consultative approach focused on value realization, customer growth, retention, and long-term partnership development.
What You Will Be Doing
- Own a portfolio of strategic enterprise customers and serve as the primary Customer Success contact across the customer lifecycle
- Lead success planning initiatives that align customer business goals, stakeholders, risks, milestones, and measurable outcomes
- Build and maintain relationships with executive stakeholders, Business Decision Makers (BDMs), and Technical Decision Makers (TDMs)
- Drive product adoption and value realization by developing and executing customer-specific success and adoption plans
- Identify and support expansion opportunities that align with customer priorities and business objectives
- Partner with Sales, Professional Services, Support, Partner teams, and other internal stakeholders to support customer success initiatives
- Lead executive business reviews, strategic planning discussions, and customer outcome-focused engagements
- Maintain accurate customer health, engagement, business value, and account planning information within Customer Success platforms and CRM systems
What You Bring
- Experience managing enterprise or strategic customer relationships within a SaaS, technology, or business applications environment
- Experience leading executive stakeholder conversations and building relationships across multiple levels of customer organizations
- Demonstrated success driving customer adoption, retention, value realization, or business outcomes
- Experience identifying account growth, expansion, renewal, or customer development opportunities
- Ability to connect customer business objectives to technology solutions and measurable business impact
- Strong project coordination, stakeholder management, and problem-solving skills across complex initiatives
- Experience collaborating across cross-functional teams to achieve customer outcomes
- Bachelor's degree in Business, Information Technology, Finance, or equivalent experience
Success Outcomes
First 90 Days
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