Human Resources Specialist (FSD) - Chattanooga, TN

Summary

The FSD Human Resources Administrator Specialist supports the Human Resources Manager with various administrative functions within Human Resources and performs duties related to the operations of the Federal Services Division.

Essential Duties and Responsibilities

• Assist with e-Hub resets and issues.
• Complete monthly reports.
• Review employee files to respond to inquiries and provide information to authorized personnel.
• Corresponds with the Marketing Department to provide client and officer updates, awards, birthdays, training schedules (etc) to be included in the Walden Report.
• Performs other clerical duties as needed, such as filing, photocopying, and collating.
• Keeps records related to employee information such as personal data, compensation, benefits, tax data, attendance, performance reviews or evaluations, and termination date and reason;
• Administers pre-employment background checks, and pre- and post-employment documentation;
• Provides Walden Security benefits information and assists with completing the necessary forms to enroll and cancel benefits.
• Updates employee files to document personnel actions and to provide information for payroll and other uses.
• Creates and enters new employee personnel information into the HRIS.
• Prepares employee separation notices and related documentation.
• Participates in company Quality Assurance initiatives, including record-keeping, training, and auditing.
• Assists with the coordination and scheduling of new hires
• Answers DOL unemployment inquiries and completes verification of employment requests for employees.
• Partners with FSD Intermediate Supervisors and Contract Managers to identify hiring needs;
• Maintains applicant flow and sourcing methods; sources hourly candidates for the contract Operations, including placing advertisements, attending career fairs, directing sourcing, and job posting both internally and externally;
• Sources qualified hourly candidates through the Applicant Tracking System and available resources;
• Collect required applicant documentation and applicant packet;
• Informs applicants of the hiring process, including medical exam, drug screens, etc.;
• Can inform applicants of benefits offered, such as life, health, dental, and disability insurances, pension plans, vacation, sick leave, leaves of absence, and employee assistance.
• Performs a variety of tasks unique to each specific government account.
• Builds a professional relationship with customers, employees, and staff.
• Other duties may be assigned by the Human Resources Manager.

Supervisory Responsibilities

This job has no supervisory responsibilities. The HR Specialist reports to the Human Resources Manager.

Competency - To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.
• Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in various meetings.
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity, Promotes a harassment- free environment; builds a diverse workforce.
• Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and on time; supports the organization’s goals and values; Benefits the organization through outside activities; Supports affirmative action and respects diversity.
• Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Motivation - Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against the standard of excellence.
• Planning/Organizing - Prioritizes and plans work activities; Uses time efficiently; Plans for additional resources; Develops realistic action plans, Sets goals and objectives; Organizes or schedules other people and their tasks.
• Professionalism – Tactfully approaches others; Reacts well under pressure. Treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; Follows through on commitments.
• Quality - Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Adaptability - Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events; adapts to new product introduction, emergent business needs, and business evolution.
• Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.
• Dependability - follows instructions, responds to management direction; takes responsibility for own actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes tasks on time or notifies appropriate person with an alternate plan. Goal-oriented and detail-oriented.
• Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.
• Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and information in a manner that gets others' attention.

Qualifications - To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Relevant Bachelor’s degree; or two to four years related experience and/or training; or equivalent combination of education and experience.
• Pass a drug screen and criminal background check.

Language Skills

Ability to effectively present information in one-on-one and small group situations, respond to questions from groups of managers, clients, customers, other employees of the organization, and the general public. Ability to write routine reports, business correspondence, and procedure manuals. Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations using the English language.

Mathematical Skills

Ability to calculate figures and amounts with basic addition, subtraction, multiplication, and division with accuracy.

Reasoning Ability

Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.

Computer Skills

To perform this job successfully, the HR Specialist should possess intermediate to advanced skills in Microsoft Office software including Word, Excel, Outlook and Powerpoint and should have working knowledge of applicant tracking systems; Human Resources systems; internet programs; order processing systems; and Security Management System (SMS).

Certificates, Licenses, Registrations

Current/valid state driver’s license

Other Qualifications

Ability to pass a drug screen and criminal background check. Must be able to travel on a limited basis (less than 10%).

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand, walk, sit, and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance, and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, the ability to adjust focus, and the ability to see and distinguish basic colors.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

Other Tasks

This job description reflects management’s assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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