Training Manager CDP

SUMMARY

The Training Manager will provide, at a minimum, planning, schedules, coordinates, facilitates, and present training focused on providing the highest quality security personnel for the contracts supported by the Federal Services Division (FSD).

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Facilitates individual training, group instruction, demonstrations, meetings, and conferences, as directed by the FSD Management team;
• Responsible for all contract training compliance mandates;
• Coordinates and facilitates all training programs, re-training programs, annual in-service training, and specialized training sessions for security officers;
• Measures progress and effectiveness of training; scores and tracks all required training information utilizing the Learning Management System (LMS);
• Supports onboarding activities within the FSD and delivers orientation training to new employees;
• Maintains records and prepares accurate and timely reports both manually and through automated methods (LMS);
• Tracks weapons training and qualification requirements, including weapons and ammunition inventories.
• Conduct training;
• Oversee other trainers conducting training;
• Regulate, create, monitor training schedules;
• Compile, organize, and audit documentation to be submitted;
• Conduct QC Audits (internal);
• Run reports to ensure 100% current licensure;
• Records and maintains all subordinate trainers’ certification requirements and credentials;
• Regulate licensure to ensure 100% compliance
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

• This position has no supervisory responsibilities.

COMPETENCY
To perform the job successfully, an individual should demonstrate the following competencies (minimum of 5):

or method to best fit the situation; Able to deal with frequent change, delays, or unexpected
events; adapt to new product introduction, emergent business needs, and business evolution.
Cost Consciousness - Works within approved budget; Develops and implements cost saving measures.
Contributes to profits and revenue; Conserves organizational resources.
Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer
needs; Solicits customer feedback to improve service ; Responds to requests for service and assistance;
Meets commitments.
Dependability - follows instructions, responds to management direction; takes responsibility for own
actions; keeps commitments; commits to long hours of work when necessary to reach goals; completes
tasks on time or notifies appropriate person with an alternate plan. Goal and detail oriented.
Diversity- Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences;
Educates others on the value of diversity, Promotes a harassment- free environment; builds a diverse
workforce.
Ethics - Treats people with respect; Keeps commitments; inspires the trust of others; Works with integrity
and ethically; Upholds organizational values.
Initiative - Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities;
Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for
and offers help when needed.
Innovation - Displays original thinking and creativity; Meets challenges with resourcefulness; Generates
suggestions for improving work; Develops innovative approaches and ideas; Presents ideas and
information in a manner that gets others' attention.
Interpersonal Skills - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others
without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
Judgement – Displays willingness to make decisions; Exhibits sound and accurate judgement; Supports
and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes
timely decisions.
Oral Communication - speaks very clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions; demonstrates group presentation skills; participates in
various meetings.
Organizational Support – Follows policies and procedures; Completes administrative tasks correctly and
on time; supports organization’s goals and values; Benefits organization through outside activities;
Supports affirmative action and respects diversity.
Safety and Security - Observes safety and security procedures; Determines appropriate action beyond
guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies
writing style to meet needs; Presents numerical data effectively; Able to read and interpret written
information.
Technical Skills - Assesses own strengths and weaknesses; Pursues training and development
opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
Teamwork - Balances team and individual responsibilities; Exhibits objectivity and openness to others'
views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team
above own interests; Able to build morale and group commitments to goals and objectives; Supports
everyone's efforts to succeed.
Quality Management - Looks for ways to improve and promote quality; Demonstrates accuracy and
thoroughness; is fully committed to the Quality Management System (QMS).

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The
requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The Training Manager shall have a minimum of a BA degree, or comparable education and
  specialized experience in law enforcement, criminal justice or security program management; and
  have a minimum of three (3) years of experience in the last ten (10) years in teaching security and
  law enforcement subjects at the adult education level.

LANGUAGE SKILLS

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical
  procedures, or governmental regulations using English language.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information in one-on-one and small group situations, respond to questions from groups of managers, clients, customers, other employees of the organization and the general public.

MATHEMATICAL SKILLS

• Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.
• Ability to apply concepts as fractions, percentages, ratios, and proportions to practical situations.

REASONING ABILITY

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

COMPUTER SKILLS

To perform this job successfully, the Training Manager must possess intermediate to advanced skills in
Microsoft Office software including Word, Excel, Outlook, and PowerPoint, and should have a working
knowledge of Learning Management Systems, Internet programs, and other software as required.

CERTIFICATES, LICENSES & REGISTRATIONS

• Current/valid state driver’s license
• CPR/AED/First Aid Certification

OHER QUALIFICATIONS

Must be at least 21 years of age. Ability to pass a pre-employment drug screen and criminal background check. Must be a United States citizen. Ability to obtain State Trainer Certification, Weapons Trainer Certification (NRA, etc.)

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; sit and use hands to finger, handle, or feel. The employee is occasionally required to reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, ability to adjust focus and ability to see and distinguish basic colors.

WORK ENVIRONMENT

The work environment characteristics describes here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

OTHER TASKS

This job description reflects management’s assignment of essential functions, it does not prescribe or restrict the tasks that may be assigned.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, pregnancy, genetic information, disability, status as a protected veteran, or any other protected category under applicable federal, state, and local laws.

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