Experienced Consultant, Productivity
West MonroeChicago, Illinois, United States · Posted 1 month agoDescription
Are you ready to make an impact?
West Monroe is seeking an Experienced Consultant to join our Productivity discipline within our Organization, People & Change Practice. We partner with clients to solve complex operational challenges through process optimization, workforce productivity, and operational excellence. By combining data-driven insights with technology—including AI—we help organizations work smarter and deliver measurable business outcomes.
Unlike traditional process improvement roles, our consultants work across industries to solve complex business problems, helping clients improve efficiency, optimize resources, and implement sustainable operational improvements.
What You’ll Do
Analyze business operations and identify improvement opportunities
- Assess current-state operations to identify inefficiencies across business processes, workforce utilization, and operational performance.
- Gather and analyze quantitative and qualitative data to translate business challenges into structured analyses and actionable recommendations.
- Develop business cases that quantify productivity improvements, operational efficiencies, and financial impact.
Support operational improvement initiatives
- Support business process redesign efforts that improve throughput, reduce cost, and enhance quality.
- Analyze workforce capacity, labor utilization, operating models, and performance metrics to identify optimization opportunities.
- Help clients prioritize and implement improvement initiatives based on business value, feasibility, and organizational impact.
Deliver technology-enabled productivity solutions
- Identify opportunities to incorporate AI, automation, and digital capabilities into operational workflows while supporting the design of future-state processes.
- Collaborate with technical teams to translate business requirements into scalable solutions.
- Leverage AI tools to accelerate analysis, synthesize complex information, and support data-driven recommendations for clients, exercising sound judgment in evaluating outputs.
- Apply AI technologies (e.g., generative AI, automation tools, data models) to enhance insights, improve delivery efficiency, and elevate the quality of client outcomes.
Deliver value for clients and contribute to the practice
- Produce high-quality client deliverables, analyses, presentations, and recommendations while supporting implementation activities.
- Collaborate with cross-functional project teams and client stakeholders to deliver measurable business outcomes.
- Contribute to proposal development, knowledge sharing, and internal initiatives that strengthen West Monroe's Productivity discipline.
What You'll Bring
- 2–4 years of experience in management consulting, professional services, operations, or a similarly analytical environment.
- Experience improving business processes, operational performance, workforce productivity, or service delivery.
- Strong analytical and problem-solving skills with the ability to translate data into actionable recommendations.
- Experience building quantitative analyses, such as productivity, capacity, cost, or operational performance models.
- Exposure to AI, automation, or advanced analytics applied to business processes.
- Familiarity with Lean, Six Sigma, Value Stream Mapping, or other continuous improvement methodologies is preferred.
- Excellent communication and presentation skills, with the ability to collaborate effectively with clients and cross-functional teams.
- Experience integrating AI tools (e.g., ChatGPT) into day-to-day workflows to enhance productivity and insight generation, coupled with strong critical thinking to assess accuracy, mitigate bias, and ensure high-quality outputs.
- Bachelor's degree in business, engineering, operations, analytics, or a related field.
- Ability to travel up to 50%.
- A commitment to inclusion and diversity, and openness to new ideas and perspectives.
- Ability to work permanently in the United States without sponsorship.
Based on pay transparency guidelines, the salary range for this role can vary based on your proximity to one of our West Monroe offices (see table below). Information on our competitive total rewards package, including our bonus structure and benefits is here. Individual salaries are determined by evaluating a variety of factors including geography, experience, skills, education, and internal equity.
Employees (and their families) are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company’s 401k plan, purchase shares from our employee stock ownership program and be eligible to receive annual bonuses. Employees will also receive unlimited flexible time off and ten paid holidays throughout the calendar year. Eligibility for ten weeks of paid parental leave will also be available upon hire date.
Other consultancies talk at you.
At West Monroe, we work with you.
We’re a global business and technology consulting firm passionate about creating measurable value for our clients, delivering real-world solutions.
The combination of business and technology is not new, but how we bring them together is unique. We’re fluent in both. We know that technology alone is not the answer, but how we apply it is. We rely on data to constantly adapt and solve new challenges. Actions that work today with outcomes that generate value for years to come.
At West Monroe, we zero in on the heart of the opportunity, getting to results faster and preparing people for what’s next.
You’ll feel the difference in how we work. We show up personally. We’re right there in the room with you, co-creating through the challenges. With West Monroe, collaboration isn’t a lofty promise, but a daily action. We work together with you to turn vision into clear action with lasting impact.
West Monroe is an Equal Employment Opportunity Employer
We believe in treating each employee and applicant for employment fairly and with dignity. We base our employment decisions on merit, experience, and potential, without regard to race, color, national origin, sex, sexual orientation, gender identity, marital status, age, religion, disability, veteran status, or any other characteristic prohibited by federal, state or local law. To learn more about diversity, equity and inclusion at West Monroe, visit www.westmonroe.com/inclusion. If you require a reasonable accommodation to participate in our recruiting process, please inquire by sending an email to recruiting@westmonroe.com.
Please review our current policy regarding use of generative artificial intelligence during the application process.
If you are based in California, we encourage you to read West Monroe’s Notice at Collection for California residents, provided pursuant to the California Consumer Privacy Act (CCPA) and linked here.
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