Description
Assistant(e) Support Sales Marchés - Paris
Description du poste
Convera recherche un(e) Assistant(e) Support Sales Marchés pour apporter un support opérationnel et administratif aux équipes commerciales Marchés (FX). Ce rôle est essentiel au bon fonctionnement des activités quotidiennes en assurant le suivi administratif, la coordination des demandes clients, le support voire l’execution de transactions simples ainsi que la collaboration avec les équipes internes.
Vous contribuerez à garantir la qualité des opérations, la conformité des dossiers clients et le bon déroulement des processus administratifs liés aux activités des Sales.
Missions principales
- Assurer le support administratif et commercial quotidien des équipes Sales Marchés.
- Accompagner les Sales dans le traitement des tâches administratives et le suivi des dossiers ou des demandes clients.
- Participer aux processus de KYC (Know Your Customer), à la collecte et au suivi de la documentation réglementaire, en coordination avec les équipes Compliance et Operations.
- Assurer un rôle de back-office sur les opérations simples et veiller au bon traitement administratif des transactions.
- Coordonner les demandes entre les équipes Sales, Operations, Compliance, Risk, Finance, Legal, Product et autres fonctions support afin d’assurer un traitement fluide des dossiers.
- Assurer le suivi des ouvertures de comptes, des accès utilisateurs et de la mise à jour des informations clients.
- Suivre les échéances réglementaires et administratives (KYC, renouvellements de documents, etc.) et alerter les parties prenantes lorsque des actions sont nécessaires.
- Participer au suivi des paiements et des règlements en collaboration avec les équipes concernées et contribuer à la résolution des anomalies.
- Préparer des reportings clients et internes, tout en garantissant la fiabilité des données.
- Veiller à la qualité des informations enregistrées dans les différents outils internes (CRM, plateformes opérationnelles, etc.).
Profil recherché
- Formation Bac+2 à Bac+5 en commerce, finance, banque ou équivalent.
- Une première expérience en support commercial, administration des ventes, back-office bancaire, opérations ou service client est un atout.
- Une connaissance des processus KYC, de la conformité ou des activités de back-office bancaire est appréciée.
- Une connaissance des marchés financiers ou des produits de change (Spot, Forward, Options) constitue un plus, sans être indispensable.
- Maîtrise des outils bureautiques (Microsoft Office) et aisance avec les outils CRM (Salesforce ou équivalent).
- Excellentes capacités d’organisation et de gestion des priorités.
- Rigueur, sens du détail et esprit d’équipe.
- Bonnes capacités de communication, aussi bien avec les clients qu’avec les équipes internes.
- Esprit d’initiative et capacité à travailler dans un environnement dynamique.
À propos de Convera
Convera est un leader mondial des paiements internationaux pour les entreprises. Grâce à ses solutions technologiques, Convera accompagne plus de 26 000 clients dans le monde pour simplifier leurs paiements internationaux et gérer leurs besoins en devises. Présente dans plus de 200 pays et territoires et couvrant plus de 140 devises, Convera met son expertise en matière de change, de gestion des risques et de conformité au service de ses clients.
Rejoindre Convera, c’est intégrer une entreprise internationale en pleine croissance, offrant un environnement dynamique, innovant et multiculturel, où le développement des collaborateurs est une priorité.
Ce que nous proposons
- Une rémunération compétitive.
- De réelles opportunités d’évolution au sein d’un groupe international.
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