Description
Position Objective
The ITSM administrator provides configuration and administrative support of the Cloud-based Atlassian tool suite, including multiple Jira, Confluence, and key 3rd party add-ons. This role will also assist and play a vital role in Automation with the Luminis Health AI chatbot while working to automate and integrate the bot with applications and systems.
Essential Job Duties
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:
- Gather requirements for business processes, and determine ways to optimize/improve JIRA/Confluence/Service Management build and configure
- Provide application support for JIRA and Confluence to IT the rest of the business.
- Create JIRA projects, queries and reports as required or requested.
- Support JIRA and Confluence users
- Work with business users to evaluate JIRA and Confluence plug-ins, determine licensing needs, and perform testing, installation and configuration of the plug-ins.
- Utilizes design skills to define JIRA workflows and the related screen schemes for complex and high impact projects
- Support and configure JIRA plugins as required
- Generate documentation on workflows and processes implemented in JIRA.
- Work with AI chatbot vendor for continuous improvement and integration.
- Provide support for chatbot issues/optimizations while working closely with leadership and the vendor.
Educational/Experience Requirements
- AA or Associates Degree required; (BA/BS preferred)
- Minimum of 5 years in the IT field required.
- At least 3 years of JIRA experience required.
- Computer proficiency and aptitude IS/IT customer support experience (minimum 5 years).
- JIRA, UNIX, ITIL certifications preferred.
- 2 years in Healthcare IT preferred.
- Understanding of JIRA APIs and webhooks
- Excellent Customer Service Skills (oral and written). Presentation skills and aptitude. Ability to handle multiple tasks. Ability to work individually and as a member of a team. Ability to work under pressure.
- Required to work in multiple locations must provide own transportation to each location.
Required License/Certifications
Working Conditions, Equipment, Physical Demands
There is a reasonable expectation that employees in this position will not be exposed to blood-borne pathogens.
Physical Demands – Medium Duty
The physical demands and work environment that have been described are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions in accordance with the Americans with Disabilities Act.
The above job description is an overview of the functions and requirements for this position. This document is not intended to be an exhaustive list encompassing every duty and requirement of this position; your supervisor may assign other duties as deemed necessary.
Pay Range
$66,669.36 — $100,004.04 USD
Luminis Health Benefits Overview
- Medical, Dental, and Vision Insurance
- Retirement Plan (with employer match for employees who work more than 1000 hours in a calendar year)
- Paid Time Off
- Tuition Assistance Benefits
- Employee Referral Bonus Program
- Paid Holidays, Disability, and Life/AD&D for full-time employees
- Wellness Programs
- Employee Assistance Programs and more
*Benefit offerings based on employment status
Opt-in for text notifications!
Luminis Health's two-way SMS texting platform lets you receive notifications and messages from our Talent Acquisition team directly on your phone.
To enable this feature, select "yes" when asked to "opt-in to receive text messages" and to "Receive updates from a recruiter about this job via SMS" when completing your application. Once you are opted in, you can easily opt-out at any time.
Standard text messaging rates may apply based on the candidate's mobile carrier plan. Luminis Health is not responsible for any charges incurred by the recipient. Candidates are encouraged to review their mobile carrier's plan for applicable text messaging rates and usage charges.
Similar jobs
Est. 90,000 USD
Position ObjectiveThe Justice, Equity, Diversity, and Inclusion (JEDI) specialist is responsible for designing, implementing, and sustaining a high-performing Employee Resource Group (ERG) program that aligns with organi…
Est. 50,310 USD
Position ObjectiveResponsible for the day-to-day administration of the hospitalist program for more than one practice. Serve as the liaison between the Practice Manager, Hospitalist Supervisor of the program, individual…
Est. 65,239 USD
Position ObjectiveThe Procurement Specialist will purchase supplies, services and equipment for assigned departments/categories. Meets with health system personnel and suppliers to coordinate all purchasing activity. Uti…
Est. 42,120 USD
Position ObjectiveThis position acts as the Luminis Health Anne Arundel Medical Center (LHAAMC) first point of contact for patients, guests, visitors, and staff entering the main campus buildings. This position meets, gr…
Est. 97,747 USD
Position ObjectiveThe Project Manager is responsible for the overall planning, implementation and successful execution of an assigned capital project or series of projects for Luminis Health and its subsidiaries. The PM…
Est. 41,558 USD
Position PurposeTo process patients through the admission procedures as quickly as possible while collecting complete and accurate personal, clinical and financial information. The information, which should be gathered i…
Est. 57,200 USD
Position ObjectiveProvides interpretation services and support to patients and family members in clinical and non-clinical settings throughout the Health System.Essential Job DutiesReasonable accommodations may be made t…
Est. 47,840 USD
Position ObjectiveMedical Assistants perform a variety of administrative and clinical tasks to help provide care to patients, support providers, and keep office operations running smoothly.Essential Job DutiesReasonable…
Est. 45,240 USD
Position ObjectiveProvides support to the technical staff in the delivery of medical laboratory information related to diagnosis, treatment, and prevention of diseases.Essential Job DutiesReasonable accommodations may be…
Est. 47,840 USD
Position ObjectiveMedical Assistants perform a variety of administrative and clinical tasks to help provide care to patients, support providers, and keep office operations running smoothly.Essential Job DutiesReasonable…
Est. 47,840 USD
Position ObjectiveMedical Assistants perform a variety of administrative and clinical tasks to help provide care to patients, support providers, and keep office operations running smoothly.Essential Job DutiesReasonable…
Est. 47,840 USD
Position ObjectiveMedical Assistants perform a variety of administrative and clinical tasks to help provide care to patients, support providers, and keep office operations running smoothly.Essential Job DutiesReasonable…
Est. 41,558 USD
Position PurposeTo process patients through the admission procedures as quickly as possible while collecting complete and accurate personal, clinical and financial information. The information, which should be gathered i…
Est. 45,646 USD
Position ObjectiveContributes to the provision of high-quality, cost-effective health care through the direct care of patients and in collaboration with other members of the health care team. Understands self-motivation…
Est. 45,646 USD
Position ObjectiveResponsible for the effective processing of written and verbal information related to patients, coordinating the flow and functioning of the unit, and facilitating communications among all medical staff…
Est. 40,747 USD
Position ObjectiveHospital Communication Operators are responsible for all communications for Luminis Health and ensure the smooth flow of internal and external telecommunication services for patients, providers and the…
Est. 37,960 USD
Position ObjectiveSupports the safe and timely transfer of patients within the hospital while providing compassionate, professional customer service. Provides efficient, responsive service to support and optimize through…
Est. 47,840 USD
Position ObjectiveMedical Assistants perform a variety of administrative and clinical tasks to help provide care to patients, support providers, and keep office operations running smoothly.Essential Job DutiesReasonable…
Est. 45,240 USD
Position ObjectiveProvides support to the technical staff in the delivery of medical laboratory information related to diagnosis, treatment, and prevention of diseases.Essential Job DutiesReasonable accommodations may be…
Est. 43,680 USD
Position ObjectiveThe Staff Intensivist delivers direct patient care to ICU/IMU patients, evaluates patients requested for ICU/IMU admission and supervises activities of the ICU team to ensure quality healthcare is provi…
Est. 88,400 USD
Position ObjectiveThe Case Manager works under the direction of the clinical director of care management, providing coordination of care for patients at Luminis Health to support safe, seamless, timely transitions across…
Est. 50,000 USD
About This PostingThis is a general application posting for interested candidates to join Luminis Health's talent community.Luminis Health Benefits OverviewMedical, Dental, and Vision InsuranceRetirement Plan (with emplo…
Est. 114,033 USD
Luminis HealthTitle: Provider Productivity and Performance AnalystReports To: Chief Operating Officer, Clinical EnterprisePosition ObjectiveThis position provides advanced analytical support focused on physician and adva…
Est. 47,840 USD
Position ObjectiveMedical Assistants perform a variety of administrative and clinical tasks to help provide care to patients, support providers, and keep office operations running smoothly.Essential Job DutiesReasonable…
Est. 47,840 USD
Position ObjectiveMedical Assistants perform a variety of administrative and clinical tasks to help provide care to patients, support, providers, and keep office operations running smoothly.Essential Job DutiesReasonable…
Est. 37,960 USD
Position Objective:Supports the safe and timely transfer of patients within the hospital while providing compassionate, professional customer service. Provides efficient, responsive service to support and optimize throug…
Est. 88,400 USD
Position ObjectiveThe Case Manager works under the direction of the clinical director of care management, providing coordination of care for patients at Luminis Health to support safe, seamless, timely transitions across…
Est. 45,646 USD
Position ObjectiveContributes to the provision of high-quality, cost-effective health care through the direct care of patients and in collaboration with other members of the health care team. Understands self-motivation…
Est. 47,840 USD
Position ObjectiveMedical Assistants perform a variety of administrative and clinical tasks to help provide care to patients, support providers, and keep office operations running smoothly.Essential Job DutiesReasonable…
Est. 100,100 USD
Position ObjectiveProvides psychosocial assessment, individual, family and group therapy to case load of patients. Assessments, plans for and implements identified services for patients. Works with the patient and family…