Description
- Assist with handling enquiries, quotations and bookings for Meetings & Events through phone, email and third-party channels.
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Support the development of customer accounts to grow business across meetings, accommodation, F&B and membership spaces.
- Help identify commercial opportunities through cross-selling and upselling.
- Prepare contracts, event orders, function sheets and all operational documentation.
- Coordinate with the Banqueting, Front Office, F&B, Kitchen, Housekeeping and Technical teams to ensure smooth event execution.
- Be present during events to welcome clients, support the operational team, monitor event flow and promptly resolve any last-minute requests.
- Conduct site inspections and assist during client meetings.
- Follow up with guests before, during and after events to ensure an exceptional customer experience and encourage repeat business.
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Cross-department support in Membership daily operations & acquisition
- Contribute to the implementation of the local commercial strategy and identify opportunities to improve the Meetings & Events guest journey.
- You're currently enrolled in university, preferably in Hospitality, Tourism, Event Management or Business.
- You're fluent in Italian and English, both spoken and written.
- You have excellent organizational skills and great attention to detail.
- You're proactive, flexible and enjoy working in a fast-paced operational environment.
- You love interacting with people and thrive when coordinating multiple stakeholders.
- You have a hands-on mindset and aren't afraid to jump in during event setup, execution and breakdown when needed.
- You're commercially minded and naturally identify opportunities to enhance the guest experience through upselling and personalized service.
- You're solution-oriented and stay calm under pressure.
- You're passionate about hospitality and events.
- You're studying within the EU.
- An amazing work environment with a fantastic vibe and lots of positive energy.
- On the job coaching and guidance.
- Monthly compensation for your internship.
- The opportunity to work and learn at a dynamic, young, international organisation; we’re a real game changer in the hospitality industry.
- A first glimpse into the world of Hospitality with one of the most innovative players in the market.
- Access to the amazing TSH facilities, including our awesome restaurant and gym. And did we mention you also get a discount on Hotel stays and Food and Drinks?
- A wonderful workplace to call home with, dare we say it, fun colleagues.
At The Social Hub, we believe pay should be fair and consistent. That's why we carefully determine your starting salary based on the role, your assessed proficiency, and our salary framework. We make our best and fairest offer upfront, so we don't negotiate salaries. Because fairness shouldn’t depend on who negotiates best.
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Compensation: This internship includes a monthly allowance of €500
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