Description
Who We Are
VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. In 2026, VML was named Campaign’s Global Network of the Year and ranked #2 Creative Network of the Year at Cannes Lions. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.
VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.
For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.
The opportunity
AEM Senior Technical Consultant/Architect position is a client-facing role requiring both technical and business/marketing knowledge and skills. Resource work to gather & understand Client’s unique business requirements and provide expert guidance by sharing best practices & recommendations to our Customer/Implementation Partners in building customized solutions to meet their business reporting needs through AEM platform
Must Have
- Act as a lead point of contact for any Customer engagement.
- Build trusted advisor relationships with our Clients & Implementation Partners.
- Ability to exhibit value to Customers & Partners adopt and scale in their maturity roadmap.
- Become an expert in integrating Experience Cloud products and the methods by which they can be used to effectively to optimize online businesses.
- Gain an in-depth knowledge of a client's website architecture, online business model, and online marketing strategy.
- Gather, document and help form/guide client business requirements, key performance indicators and other functional and/or technical requirements.
- Review customized solution design and implementation strategies.
- Validate implementation and follow through on issues until resolved.
- Troubleshoot and reproduce the technical problems reported by customers and define workarounds.
- Identify gaps, highlight risks and document feedback or recommendations basis your assessments in standard artifacts with best-in class quality.
- Communicate proactively and effectively to Customer/Implementation Partner teams on assessments & recommendations throughout project life cycle.
- Provide advisory to key stakeholders with industry best practices & recommendations throughout the implementation process.
- Assist with enablement & desk-side coaching to Customer/Partners on product features, ad-hoc queries and future maturity roadmap.
- Interact frequently with Client/Implementation Partner teams - marketers, analysts, web developers, and C-level executives, mainly via conference calls or emails.
- Manage Customer expectations appropriately and keep projects on schedule and within scope.
- Manage multiple client engagements simultaneously.
- Work and collaborate with Adobe internal teams and Client/Implementatio
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