Description
Who We Are
VML is a leading creative company that combines brand experience, customer experience, and commerce, creating connected brands to drive growth. VML is celebrated for its innovative and award-winning human-first work for clients including AstraZeneca, Colgate-Palmolive, Dell, Ford, Microsoft, Nestlé, The Coca-Cola Company, and Wendy's. In 2026, VML was named Campaign’s Global Network of the Year and ranked #2 Creative Network of the Year at Cannes Lions. VML’s global network spans 55+ markets with principal offices in Buenos Aires, Kansas City, London, New York, São Paulo, Shanghai and Singapore.
VML is part of WPP, the trusted growth partner for the world's leading brands. Powered by exceptional talent and our agentic marketing platform WPP Open, WPP unites cutting-edge media intelligence and data solutions, creativity, production, enterprise solutions and expert strategic counsel.
For more information, please visit www.vml.com and follow along on LinkedIn #WeAreVML.
Sobre WPP
WPP es el socio de crecimiento de confianza para las marcas líderes del mundo. Unimos inteligencia de medios de vanguardia y soluciones de datos, creatividad de clase mundial, producción de próxima generación, soluciones empresariales transformadoras y asesoramiento estratégico experto en una única empresa, impulsada por talento excepcional y nuestra plataforma de marketing agencial, WPP Open, para ayudar a nuestros clientes a navegar el cambio, capturar oportunidades y generar un crecimiento transformador. Para más información, visite WPP.com.
VML Costa Rica, part of WPP, is looking for a Technical Business Analyst. The Tech Business Analyst will be part of a technology team that works on mission-critical applications. You will be responsible for understanding and outlining business requirements that will be used by the interdisciplinary teams (Dev, QA, Creative), as well as participating in delivery from concept, design, and development to testing.
What you’ll do:
- Lead | requirements gathering process.
- Understand | the business requests, needs, and data challenges of the client’s organization and industry.
- Author | user stories and define acceptance criteria.
- Translate | the "what" from the requirements into the "how" for functional specifications.
- Ensure | business, functional, and technical requirements are captured, organized, approved by the client, and followed up.
- Establish | a baseline for project scope, identify deviations and change requests.
- Design | Business needs to system solutions, ensuring compatibility and continuity within the account’s existing digital ecosystem.
- Manage | complex discussions with the client, like saying “yes” or “no” to a client request.
- Negotiate | the priorities with the client so projects and requests can be traded off if the team is already at full capacity.
- Work | with cross-functional teams to identify a solution and create the applicable business and development documentation.
- Plan | the execution of a project: next steps, point of contact (SPOC), Tech Leader, who follows up, etc.
- Support | Developers and QA through Build and Test, Primary Focal for Triage and Troubleshooting of issues.
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